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Other Info

  • Certified St John Ambulance Therapy Dog Volunteer
  • Other languages spoken: Indonesian (native), Japanese (conversational)
  • Willing to relocate outside Vancouver/ BC

Software Used

  • Adobe Acrobat
  • Adobe ImageReady
  • Adobe Photoshop\
  • Macromedia Dreamweaver
  • Macromedia Flash
  • Microsoft Access
  • Microsoft Excel
  • Microsoft FrontPage
  • Microsoft Word
  • Quick Books
  • Winzip

Professional Development

  • Microsoft Certified Systems Engineer, Windows 2000 - Heald College, Oregon, USA (2002)
  • Certificate in Web Design - CDI College, Burnaby, BC, Canada (2004)
  • Essentials in Freight Forwarding - CIFFA, Burnaby,BC, Canada (2008)

Membership

  • Alpha Lamba Delta (National Honor Society for First-Year Students)
  • Delta Mu Delta (International Honor Society in Business Administration)

Objective

Supervisor or managerial position in office administration.

Summary

A dependable, well-organized, detail-oriented and self-motivated Operations Coordinator with more than10 years of office administration in United States and Canada including 8 years of logistics experience.  Able to multi-task, prioritize and manage time resulting in successfully handle multiple projects and competing demands.  Capabilities:

- Typing skill 70 wpm

- Data entry

- Proficient in Japanese

- Proficient in Microsoft Office

- Problem solving

- Fluent in Indonesian

Work experience

Project Management Administrator

First National Consumers Bank

A now defunct credit card issuing bank that was a subsidiary of Spiegel (a mail-order catalogue)

Reported directly to the Strategic Projects Director.  Worked with 7 senior managers to gather weekly project updates from other departments.  Arranged travel, meeting schedules, and general administrative duties. 

Oct 2004Present

Operations Logistics

CH Robinson Worldwide Inc.

CH Robinson is the North America’s largest third party logistics & largest marketer of fresh fruits and vegetables, a Fortune 500 Company, with gross revenues over $5.7 billion & annual growth rate exceeding 15% per year.

Worked with 8 Carrier Representatives and 6 Customer Accounts Managers to assistseveral big corporations as customers (e.g., Saint Gobain/ Verallia, Crown Packaging, Original Cakerie, CKF) with day-to-day operations.

  • Entered load details such as weight, appointment times and other relevant info according to customers’ requests and specifications
  • Ensured accuracy of warehouse/ customer information such as addresses & phone numbers in proprietary internal systems (Express & Navigation)
  • Tracked drivers' progress daily to ensure on-time deliveries, to foresee any potential problem and to take appropriate action to minimize impact to customers
  • Addressed & resolved conflicts as soon as possible via email, instant message or phone
  • Scheduled pickup and delivery appointments for different loads and arranged additional services for specific customers such as lumping service
  • Implemented tracking systems for CKF, Nestle Purina, Crown Packaging, Boxmaster, and Original Cakerie by creating and maintaining a Master List for each customer
  • Updated weekly fuel changes in the loads and maintained a current fuel report for customers
  • Wrote Standard Operating Procedures for each customer to ensure uniformity and accuracy in building loads 
Feb 2003Oct 2004

Temporary Administrative Assistant

Kelly Services

Kelly Services is an employment agency in Canada, providing temporary and permanent employment services 

Contracted to HSBC, D.A. Thompson & Associates, Veterans Affairs Canada, & CH Robinson as a temp ranging from 3 days to 3 months.

  • Accurately entered banking data for HSBC in Excel spreadsheet
  • Processed and calculated sick and vacation days for employees of D.A. Thompson
  • Verified accuracies of veterans’ medical travel claims and processed reimbursements at Veterans' Affairs Canada
  • Updated veterans info in government computer database
  • Tracked load movements to ensure on-time deliveries for CH Robinson
  • Answered incoming calls and completed customers’ requests for CH Robinson
Jun 2000Jun 2001

Intern, IT User Support

Alcatel Submarine Networks Inc.

A leader in mobile, fixed, IP, and optics technologies, with operations in more than 130 countries 

Worked with 3 senior IT members to support 300 employees.  The company was closed in June 2001.

  • Handled computer/ network problems and software install requests. 
  • Maintained software registrations and Client Access licenses.  

Education

Aug 1994May 1998

Bachelor of Arts

LInfield College
  • Majored in International  Business with a minor in Japanese.  
  • Graduated Cum Lauda in 1998.  
  • Member of Delta Mu Delta and Alpha Lambda Delta.
  • Spent a semester in Japan studying culture and language.