Other Info

  • Certified St John Ambulance Therapy Dog Volunteer
  • Other languages spoken: Indonesian (native), Japanese (conversational)
  • Willing to relocate outside Vancouver/ BC

Software Used

  • Adobe Acrobat
  • Adobe ImageReady
  • Adobe Photoshop\
  • Macromedia Dreamweaver
  • Macromedia Flash
  • Microsoft Access
  • Microsoft Excel
  • Microsoft FrontPage
  • Microsoft Word
  • Quick Books
  • Winzip

Professional Development

  • Microsoft Certified Systems Engineer, Windows 2000 - Heald College, Oregon, USA (2002)
  • Certificate in Web Design - CDI College, Burnaby, BC, Canada (2004)
  • Essentials in Freight Forwarding - CIFFA, Burnaby,BC, Canada (2008)

Membership

  • Alpha Lamba Delta (National Honor Society for First-Year Students)
  • Delta Mu Delta (International Honor Society in Business Administration)

Objective

Supervisor or managerial position in office administration.

Summary

A dependable, well-organized, detail-oriented and self-motivated Operations Coordinator with more than10 years of office administration in United States and Canada including 8 years of logistics experience.  Able to multi-task, prioritize and manage time resulting in successfully handle multiple projects and competing demands.  Capabilities:

- Typing skill 70 wpm

- Data entry

- Proficient in Japanese

- Proficient in Microsoft Office

- Problem solving

- Fluent in Indonesian

Work History

Work History

Project Management Administrator

First National Consumers Bank

A now defunct credit card issuing bank that was a subsidiary of Spiegel (a mail-order catalogue)

Reported directly to the Strategic Projects Director.  Worked with 7 senior managers to gather weekly project updates from other departments.  Arranged travel, meeting schedules, and general administrative duties. 

Oct 2004 - Present

Operations Logistics

CH Robinson Worldwide Inc.

CH Robinson is the North America’s largest third party logistics & largest marketer of fresh fruits and vegetables, a Fortune 500 Company, with gross revenues over $5.7 billion & annual growth rate exceeding 15% per year.

Worked with 8 Carrier Representatives and 6 Customer Accounts Managers to assistseveral big corporations as customers (e.g., Saint Gobain/ Verallia, Crown Packaging, Original Cakerie, CKF) with day-to-day operations.

  • Entered load details such as weight, appointment times and other relevant info according to customers’ requests and specifications
  • Ensured accuracy of warehouse/ customer information such as addresses & phone numbers in proprietary internal systems (Express & Navigation)
  • Tracked drivers' progress daily to ensure on-time deliveries, to foresee any potential problem and to take appropriate action to minimize impact to customers
  • Addressed & resolved conflicts as soon as possible via email, instant message or phone
  • Scheduled pickup and delivery appointments for different loads and arranged additional services for specific customers such as lumping service
  • Implemented tracking systems for CKF, Nestle Purina, Crown Packaging, Boxmaster, and Original Cakerie by creating and maintaining a Master List for each customer
  • Updated weekly fuel changes in the loads and maintained a current fuel report for customers
  • Wrote Standard Operating Procedures for each customer to ensure uniformity and accuracy in building loads 
Feb 2003 - Oct 2004

Temporary Administrative Assistant

Kelly Services

Kelly Services is an employment agency in Canada, providing temporary and permanent employment services 

Contracted to HSBC, D.A. Thompson & Associates, Veterans Affairs Canada, & CH Robinson as a temp ranging from 3 days to 3 months.

  • Accurately entered banking data for HSBC in Excel spreadsheet
  • Processed and calculated sick and vacation days for employees of D.A. Thompson
  • Verified accuracies of veterans’ medical travel claims and processed reimbursements at Veterans' Affairs Canada
  • Updated veterans info in government computer database
  • Tracked load movements to ensure on-time deliveries for CH Robinson
  • Answered incoming calls and completed customers’ requests for CH Robinson
Jun 2000 - Jun 2001

Intern, IT User Support

Alcatel Submarine Networks Inc.

A leader in mobile, fixed, IP, and optics technologies, with operations in more than 130 countries 

Worked with 3 senior IT members to support 300 employees.  The company was closed in June 2001.

  • Handled computer/ network problems and software install requests. 
  • Maintained software registrations and Client Access licenses.  

Education

Education
Aug 1994 - May 1998

Bachelor of Arts

LInfield College
  • Majored in International  Business with a minor in Japanese.  
  • Graduated Cum Lauda in 1998.  
  • Member of Delta Mu Delta and Alpha Lambda Delta.
  • Spent a semester in Japan studying culture and language.