Serving as a member of the core management team providing significant leadership and insight, as such driving the technology needs of the organization, from both an operational and strategic perspective. Responsible for the determination of the organization's long-term systems/service needs and hardware acquisitions to accomplish the organization's business objectives. Working as an accomplished, strong, decisive, results and performance driven Senior Information Technology Executive with more than 10 years in the Information Technology field. Acting as a strategic business partner, working with business unit heads, to create an IT strategy and discover how to best leverage technology to facilitate revenue growth and/or cost reduction. Developed Enterprise Level plans, strategies, and system applications to support a flexible, scalable low cost ASP architecture. Extensive technical background and experience in all global operational and information technology functions, including Software Development, large integrated LAN / WAN / Network and Data Center Operations, Information Security, Outsourcing, Telecommunications, Technical Services, Enterprise Architecture / Help Desk Support. Responsible for direct hands on management of Systems & Networks engineering. Also hold the following certifications; MCSE, PMP and CCNA.
Feb 2005 - Present
Director of Technology and Operations
Accomplished, results-oriented hands on IT Director with proven success in designing, developing and implementing sophisticated technical business solutions. Highly skilled in increasing customer satisfaction, developing high-performing teams, and introducing new technologies, while balancing technical and operational business needs. Refined business and technical background paired with exceptional people skills, resulting in effectively meeting business needs, deadlines, and within budget. Superior leadership and communication skills; easily interacts with senior executive management, clients, vendors, and staff.
Feb 2003 - Feb 2005
Manager of Technology and Operations
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Dec 1998 - Dec 2003
• Founded and managed strategic, technical and operational initiatives for this networking consulting services organization; realized a profit and maintained a 100% customer retention rating in first year. • Managed P&L responsibilities such as sales / marketing, technology, vendor / partner relationships, contract negotiations, staffing / training, and customer relations. • Implemented appropriate voice and data communication solutions by collaborating extensively with customers to analyze business needs, converting them into solid technical requirements. • Planned and led the deployment of national and international networks, applications and PBX systems. • Designed and delivered effective training to staff and team members. • Optimized functionality and resolved issues with PBX system by collaborating with vendors.