Portfolio Examples

Skills

Skills

Sales Consultant

Varied background in retail sales. Able to approach customer and engage in conversation to ascertain what items they are looking to purchase. Have a understanding of the value of "up-selling" and value adding to the sale process. 

Internet Explorer

Am able to use search engines such as Internet Explorer and Google Chrome as tools to find, save, and retrive information from the Internet.

Microsoft Office

Familiar with versions of Office from 2007 to the current Office 365. Able to the software to produce well-organized reports, well-designed and functional spreadsheet solutions, and visual presentations of data.

Objective

To secure a position that would provide me with the opportunity to use the knowledge gained from my education in marketing and finance, along with my personal experiences in customer service and administration to be used to ensure customer satisfaction and build strong client relationships.

Interest

I have a wide variety of interests. I enjoying listening to music selections from classical, early jazz, new age, and today's artist. On my Nook Color there are works I enjoy reading from H.G Wells, Dashiell Hammet, and Staurt McBride. A self-taught musician, I enjoy playing piano and electronic keyboards when the time allows. Also enjoy following the latest business and consumer electronic trends. 

Work History

Work History
Aug 2012 - Present

Hospitality Team Member

St. Clair County Community College

As part of the college hospitality team, my duties were to ensure a pleasant and safe environment for patrons during college events and performances.

  • Provide usher assistance during theatrical and college symphony performances.
  • Work alongside team members in areas such as crowd control, cash handling, and distribution.
Feb 2012 - Jul 2012

Sales Consultant

Wireless Toyz

To provide customers with mobile cell phone and accessory sales, along with outstanding customer service, product knowledge, and upgrade assistance.

  • Program customer cell phone per vendor requirements.
  • Process customer utilities and cell phone provider payments.
Apr 2009 - Oct 2011

Customer Services Representative

Advanced Customer Services

As a customer service representative for ABC Warehouse; responsibilities were to contact their customers and through the explanation of its benefits and cost savings, have customer agree to the purchase of extend maintenance agreements on their home appliances and electronics.

  • Successfully handled customer complaints, concerns and questions in relation to the purchase and subsequent use of ABC Warehouse extended service agreements.
  • Consistent in achieving sales of over $2,500.00 monthly.
Mar 2006 - Aug 2008

Administrative Assistant

Michigan Department Of Corrections

As administrative assistant; responsibilities were to maintain journals in relation to personnel movement, processing, and job assignments. This was in addition to the preparation and submission of monthly payroll, supply orders and personnel reports.

  • Created database for entry of personnel information, decreasing information errors by 30%.
  • Selected to create a mail merge database to assist in the addressing of monthly informational packets.
Jul 2003 - Jul 2004

Computer Network Technician

Baker College

As a computer technician for Baker College; responsibilities were to upgrade classroom computers, install new software, and support administrative and faculty with network or equipment errors that arose.

  • Installed Windows Server 2000 training packet in classroom through an automated process reducing time needed for installation by 40%.
  • Selected by IT department to assist in the teaching of Windows XP certification course.

Education

Education
Aug 2012 - Present

Associates of Applied Arts and Sciences

St. Clair County Community College

Currently taking course work towards degree in Information Systems with a field of study in applications. Awarded President's Honor List for 2012 for maintaining GPA of 3.9.

Classes taken toward degree are:

  • System Development Life Cycle
  • A+ Certification
  • Web Development using HTML 5, CSS, and JavaScript languages.
Aug 2009 - May 2011

Associates of Applied Arts and Science

St. Clair County Community College

Graduated May 2011 and was awarded the President's Honor  for the years 2010-2011, for maintaining a GPA of 3.0. 

Classes taken and earned toward degree were:

  • Accounting
  • Economics
  • Advertising
  • Business Law
  • Retail Marketing

Certifications

Certifications
Jun 2009 - Present

National Career Readiness Certificate - Gold Level

ACT