Catherine Mangano

Catherine Mangano

Interest

Public Speaking - ToastMasters Club

Reading Mystery Novels

American Conversational English Tutor

Summary

Diverse administrative coordinator and customer service support work experience in banking, legal, medical, healthcare, pharmaceutical, and food manufacturing industries. Excellent oral and written communication skills. Adept at handling customer inquiries with focus on quick follow up and monitoring open issues.

Adaptable in shifting workflow priorities; accustomed to maintaining voluminous file records; experience with archive requirements. Experience in SAP and ARIBA. Adept customer service skills. Developed understanding of matters requiring discretion and confidentiality. Friendly demeanor with proven ability to project a positive attitude in high demand environment. Accustomed to quick study of customized databases and systems.

Work History

Work History

Administrative Support

DIABETES FOUNDATION INC.

Created tracking prospect tool and cold calling on donors and corporate sponsors for annual fundraiser event

Aug 2011 - Present

Cardiologist, Primary Care Physician

Dr. F. Livelli

medical secretary: organizing medical paperwork, filing charts, scheduling patients, ordering tests, creating appointment reports and following up with detailed medical records.

Dec 2005 - May 2010

Sr. Administrative Assistant

ROCHE

Served as a key liaison to nationwide field sales force and fleet vendors. Handled day-to-day fleet operations for global pharmaceutical manufacturing company with over 1,800 vehicles.

▪ Performed small group presentation to new sales managers on fleet safety and new hire fleet policy and procedures.

▪ Analyzed logistics for 200/300tight timeline car assignments; created tracking long - result - overall transport savings.

▪ Managed rolling balance violations collection effort - $20K per annum - result - reduced driver violation incidents.

▪ Accurate input of driver profiles in database; managed car reassignments in efficient, timely, cost-effective manner and initiated/created Six Sigma workflow charts for special order plant vehicles and salvages to improve approval time.

▪ P-card for office supplies purchases; monitored driver personal mileage input for annual IRS tax reporting deadline

Apr 1999 - Dec 2005

Administrative Assistant, Fleet + Supply Chain Shared Services

UNILEVER BESTFOODS

Coordinated/performed fleet-related transactions working with 2 fleet databases(800+ vehicles): plant,executive and field sales force drivers for a nationwide global food manufacturing company; with merger, cross-trained in Supply Chain support:  tea import transactions, ARIBA orders/liaison to new users; and purchase order entries in SAP; and corporate account(s) AMEX reconciliation.

▪ Monitored quarterly input of 500+ driver personal mileage entries for annual IRS tax deadline.

▪ Created detailed, multi-lined ingredient purchase orders in SAP for pilot plant trials and in-house test lab; performed maintenance to support vendor cleanup project.

▪ Trained in Train-the-Trainer ARIBA program , acted as Super User liaison support to new system users.

▪ Effectively assigned 200 + cars to new hires in nationwide project; indexed60+ archive boxes of 700+ fleet records.

Feb 1996 - Sep 1998

Supervisor/Field Coordinator

NMC Diagnostics
  • Effectively assigned 22 medical field technicians (varied skill levels) to 90+ testing sites.
  • Supervised 5 transporters for mobile ultrasound / nerve testing company - result - met patient demand and retention goals.
  • Provided backup support to seven sales representatives.
  • Effectively performed time-sensitive tri-state medical report distribution.
  • Analyzed and resolved issues promptly - result - overall customer satisfaction.

Education

Education

Fairleigh Dickinson University

General Paralegal Studies including Legal Research, Case Studies

BA

Montclair State
2010 - 2011

Diploma

Las Comp Institute of IT

MS Office 2007 certifications: Word and Powerpoint, familiarity with QuickBooks

Skills

Skills

Small Group Training

Performed small group training in teller holdup procedures, customer service excellence and cross-selling techniques, Fleet safety policy and procedures.

Customer Service

Database Management

Logistics Coordination

Oral / Written Communications

Certifications

Certifications
2000 - 2015

Notary Public

New Jersey