Claudia Serrano

  • Miami US-FL


Aug 2008 - Aug 2010

Associate in Arts, Mass Communications and Journalism

Miami Dade College

Work History

Work History

Sales Associate

Ann Taylor Factory
  • Provided superior customer service in all interactions with clients; resolved client’s complaints, questions and/or problems.
  • Assisted in ringing up sales at registers and/or bagging merchandise.
  • Assisted in the processing and replenishing of merchandise in the store.
Apr 2010 - Present

Repair’s Department Representative

Extreme Aviation Services, LLC.
  • Receive part requests from Customers with due dates.
  • Check inventory and see capabilities and availability.
  • Perform an extensive search of FAA approved Repair stations, call them, ask for estimate of quotes and   decide which repair station suits best the need of my customer.
  • Release the part from inventory, send it to the Shipping Department and arrange delivery or pick up of the part.
  • Perform follow up once the part has already been received by the station and make sure they comply with due dates and urgency from my clients, along with other special requests. Also, receive and approve quotes and send payment forms to the accounting department.
  • Close the repair cycle once the part has been received, paid for and inspected, and notify my client of availability and compliance with their requests.
  • Perform weekly meetings with staff to integrate and update them about events and set monthly goals for the team.
Oct 2008 - Apr 2010

Receptionist - FollowUp Agent - Sales Representative

ABA Aviation Resources, Inc.
  • Located, gathered, and grouped, according to specifications, parts required to complete a safety Airplane departure.
  • Filled orders for Airplane parts from our customers, requested their invoices, and sent them for payment.
  • Completed the payment process by giving the vendors payment information, and making sure the parts were received in our facility in a timely manner.
  • Posted status of the Purchase Orders, and repair orders in QuickBooks.
  • Maintained all appropriate claim files and followed up on suspended claims.
  • Answered phone calls, faxed documents, e-mailed schedules, scheduled meetings, and greeted incoming clients/vendors.
  • Developed and implemented a Marketing plan with the Sales Manager which would meet both personal and business goals of expanding customer base in the marketing area.
  • Maximized all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.
  • Maintained accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up;Kept organized reports of the sales inventory.
  • Developed a business plan in conjunction with the Sales Manager, to detail activities to follow during the upcoming months, which would focus the Sales Associate on meeting or exceeding sales expectations.


Languages:  Spanish (First Language) / English (Fluent) / Italian (Slight-Moderate)

Other:  Microsoft and Macintosh operating systems / Adobe Photoshop CS5 / Microsoft Word / Microsoft Excel / Microsoft PowerPoint / Works / QuickBooks Pro / ILS Optimizer.

Courses / Awards / Achievements

  • Architectural Information + Creative  Design Workshop, July 2011 (School of Visual Arts; New York)
  • Introduction to Graphic Design, 2010 (Altos de Chavón School of Design; La Romana, Dominican Republic)
  • Florida Medallion Scholars Award, Present (Recipient for top academic standing)
  • Fred Shaw’s Poetry contest third place winner for "Thrown," 2010 (From the Academy of American Poets)
  • Model United Nations CILA, 2006 (General Assembly’s Distinguished Delegation as Japan)
  • Honor Roll Student and Dean’s List achieved for high GPA (Miami Coral Park HS + MDC + FIU)