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It is my objective to utilize the skills and knowledge that I have gained in the higher education field to further my own learning experiences as well as contribute to the overall success of the campus. I also strive to enhance the experiences of the students through excellent customer service and a genuine care for their learning experience and overall well-being.


Over the last ten years I have utilized the opportunities given to me and have learned an enormous amount about higher education and the inner workings of a University, both as an employee and as a student myself. Through this process I have become proficient in all Windows applications; such as Word, Excel, PowerPoint, One Note, Outlook, Paint and others. I am also proficient in internal applications such as IS3, S3, Oracle, Osiris, Campus Tracking, and Web Reports.  I have held many positions within the University setting, and doing so has made me well rounded and aware of how all positions fit and work together seamlessly. I believe that it is essential for all departments to work together to enhance the experience and outlooks of the students.


Michael MacMasters

Lisa Sorrell

Dr. Dennis Duffin

Work experience

Jul 2008Present

Academic Counselor

University of Phoenix
  • Managed the schedules of all business, technology, and human service students attending throughout the three Southern Colorado campuses.
  • Proactively monitored credits and requirements of student programs to ensure the correct application of credits
  • Followed all policies, procedures and  ethical standards as set forth by the University of Phoenix, and the Department of Education.
Feb 2006Jul 2008

Finance Counselor

  • Was responsible for certifying financial aid and adhering to Federal guidelines.
  • Assisted student in navigating FAFSA documents as well as assisted in resolving c-codes.
  • Monitored account for proper award amounts and disbursement dates.
  • Was a certifying official with the Department of Veterans Affairs.
  • Was responsible for billing direct bill students and employer assistance options, including Military and National Accounts.
  • Counseled students on the benefits of responsible borrowing and faithful repayment of loans.
  • Received numerous awards for maintaining low A/R numbers, top campus performer, and employee of the month.
Aug 2003Feb 2006

Various positions

University of Phoenix

Held many positions during this time frame and management recommended that I be promoted to higher level positions based on my performance during this time frame.

  • Receptionist - Was responsible for answering multi-line phone system and correctly transferring calls to counselors. Was also made project manager for 2007 graduation ceremony. Duties included securing and coordinating service providers for the ceremony as well as for the dinner dance.
  • Student Services Coordinator - Was responsible for facility aesthetics. Maintained professional environment for adult learners. Input attendance and was responsible for all room rental responsibilities.
  • Marketing Coordinator - Monitored and qualified leads for enrollment counselors. Ordered and/or designed promotion material to be distributed to potential students.


Jan 2008Present

Masters in Counseling

University of Phoenix

I am in my last year of the Masters in Counseling program, and plan to use the skills and knowledge obtained in this program to further my professional career as well as my personal skills.

  • I am a valid card holding member of the American School Counselor Association.
  • Fingerprint card and background check is registered with the Department of Regulatory Agencies.
Dec 2003Oct 2008

Bachelors in Human Services