Printing tool Download PDF

Qualification Highlights

  • Provided mentoring for new employees with learning SAP Business Objects applications and writing SQL queries.Helped develop skill of employees for staffing of new project center. Conducted analysis for relational database training improvement for future training periods.Contributed to work breakdown structure for training platform.Contributed to Virtual Machine OBIEE, 2003 Server installation plan and lead team in implementing it.Integrated SAP and Oracle BI applications on workgroup networks
  • Entry level experience in phone system maintenance.Performed cabling project with new office using Cat 5e, 6 and coaxial cabling. Created Security groups in Active Directory and assigned access to folders.
  • Designed and installed high current multi-battery switching and panel output system for ESD tables to help maximize prototype testing efficiencies.Installed video monitoring system to enable management to better support testing equipment in off hours testing.Built wire harnesses for testing equipment.Installed UPS in rack mount common tester.Built communication cables for robotic systems and troubleshot industrial pc’s in manufacturing environment.
  •       Provided Desktop Support in Engineering and Research environments employing 30 to 50 users


Seeking a position in the information technology field.Technical Support background dealing with diverse technologies. Additional skills in presentation, mentoring and teaching.Customer service oriented, motivator, enabler and all round people person.Seeking A+ and Network+ Certifications

Technology Snapshot

Server Applications:Windows Server 2000 and 2003

Databases: Oracle 10g

Platforms: 2000, XP, Vista, 7, CentOS

Desktop Applications: Office 2003, 2010

Hardware: PC repairs, troubleshooting, peripherals, installations, printers, Dell workstations and Servers

Certifications: MCP Windows 2000 Professional and Server

Training: MSCE Windows 2000, Oracle Business Intelligence Training Program


·Project Leadership, business plan writing, research, team player, conflict resolution skills

·Analytical, detail oriented problem solver, excellent organizational skills

·Skilled communicator of technical concepts to people with different levels of technical skill, excellent written/verbal communication and presentation skills

·Mechanical aptitude

Work experience

Jan 2012Present

Help Desk Technician

Restaurant Technology Services
  • Providing inbound/outbound Level 1 call center support for U.S. restaurant personnel including Store Managers, O/Os, OTP support, RSSMs and other remote personnel.Consistently improve in key performance indicators outlined by organization while solving single and multiple item requests for stores. Actively work on projects assigned by the Customer Care Superviso
  • Help customers with Back office functions and resolve technology issues involving In Store Processor, Cash and Cashless systems, network connectivity issues utilizing Windows 2003 Server, SCO Unix and virtual machines. Troubleshot printers, modems, Daktech Servers, cabling, UPS, inventory recorder, card readers, digital media board, switches, hubs, cashless appliance
  • Used Citrix, ProComm, PRC, RSM and Ignite tools
Apr 2009Aug 2010

Looking for long term employment

Nov 2007Apr 2008

Desktop Support

South Dakota State University
  • Provided technical assistance to GIS Center of Excellence faculty, Graduate, and Post Doctorate students concerning the use of Dell workstations and software, printing utilizing Windows XP, Vista, 2003 Server.
  • Researched software solution for asset and network security management.
  • Set up new desktop and server systems for use.Configured computers with appropriate backup solutions. Assisted installations of Rack Mount servers, routers and switches.
May 2007Aug 2007

Business Intern

Jan 2006Aug 2006

Farm Laborer

Johnson Bros.
Mar 2005Dec 2005

Desktop Support


·Assisted local/off-site staff and clients with technical issues including disk usage, UPS, troubleshooting of Dell workstations, antivirus, printers, software applications including Office 2003, file sharing, VPN connectivity and network connectivity issues including wireless.

·Performed rebuilding and upgrading of desktop and laptop computers with 2000/XP. Designed security policies and assisted users in implementing them. Documented network layout, cabling, ordered supplies and organized inventory. Researched software/hardware solutions for desktop and server systems.


Jan 2002Dec 2005


Kirkwood Community College

oCisco Networking, Windows and Novell Administration

oWAN Basics, PC Hardware, Linux Networking

oBusiness and Language coursework