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Work experience

Feb 2008Dec 2008

Network Planner / Routing Engineer

Strategic Staffing Solutions, Inc. / AT&T
  • Responsible for planning of Inter-Office Channels (IOC) on customer facing T45 and OCx private line circuits.
  • Implemented a daily report showing stranded STS1, CHOC48, AVPN, and MIS facilities that are left after overall facility is disconnected, thus adding capacity back to the network saving 5 million dollars.
  • Plan diverse and special routing of IOC (Inter-Office Channels) facilities.
  • Managed provision of non-complex, standard design, custom services using various mechanized systems.
  • Worked with technicians and circuit provisioners to correct defects and misrouted facilities in order to meet customer on-time commitments and SLA obligations. Performed service installations while adhering to ITIL standards and guidelines.
Apr 2007Jul 2007

Access Project Manager

Global Consultants, Inc. / AT&T
  • Participated in PIU change project in an effort to reduce AT&T's cost for several large customer's access circuits saving the company over $600k in monthly access fees.
  • Analyzed problems and anticipated project needs by performing pre-FOC and post-FOC quality checks to ensure no disconnects in error for over 1000 ASRs.
  • Ensured project goals and objectives were accomplished in accordance with outlined priorities, time requirements, and funding conditions
  • Completed projects ahead of schedule and under budget while following ITIL standards.
Oct 2005Mar 2007

Storage Administrator / BURA Administrator

  • Provisioned storage based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon SLAs for change control and installs following set ITIL guidelines and procedures.
  • Responsible for the execution of the backup and recovery plans as agreed upon by EMC and the customer.
  • Participated as needed, in the design and operational execution of the customer's storage disaster recovery process as required.
  • Performed necessary storage infrastructure maintenance in accordance with EMC and customer's change management policies.
  • Performed necessary data migration, as required, as defined by EMC's migration practices.
  • Participated in the configuration, layout and performance tuning of storage infrastructure.
  • Contributed to the development of computer scripting and written documentation of storage task for automation.
Sep 2003Jun 2005

Circuit Provisioner / Test Engineer

  • Effectively managed multiple ASR (Access Service Records).
  • Provisioned, designed and tested transport layer of any trunks turned up for DSL customers.
  • Identified methods to improve processes in order to continuously increase efficiency.
  • Provisioned and tested any transport circuits necessary for IP deployment, including on-net waves or off-net peering facilities and facilities for MCS customers.
  • Designed circuits end-to-end, ordering and managing the delivery of off-net tails, scheduling of Field Technicians and testing personnel and contributing to testing.
  • Ensured requested dates are achieved and interacted with team members to manage timely completion of tasks.
  • Tested Network Facing Facilities in support of other departments.
  • Assigned CFA for customer access orders.
Feb 1997Sep 2003

Transport Planner / Provisioning SME

Network Designer / Circuit Provisioner / Transport Planner(2000 - 2003)

  • Managed provision of non-complex, standard design, custom services using various mechanized systems.
  • Prepared embedded circuits for provisioning activity; assigned facilities and ordered access as needed.
  • Resolved ASR discrepancies and prepared WORD (Work Order Record and Details).
  • Built segment level record and updated circuit detail inventory.
  • Created circuit detail and updated work authorization in system.
  • Collaborated with diverse AT&T organizations, independent telephone companies and local exchange companies to clarify information and resolve discrepancies.

Order Management Specialist (1997 - 2000)

  • Created DC Power and Alarm orders and coordinated equipment requests essential to growth of network.
  • Closed and archived over 1000 orders.
  • Generated and presented monthly metrics reports to senior management.
  • Verified and reconciled equipment billing and internal financial transactions.
  • Reduced late payment by designed and implemented tracking database for manual invoices.

Data Processing Associate III (1997)

  • Ensured systems functioned properly to achieve maximum throughput.
  • Resolved system failures.
  • Handled job control and scheduling critical to AT&T's billing of consumer long distance.



Softball, Technology


Professional with 10+ years experience in telecommunications and information technology management. Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training skills.

Relevant Skills

·Provisioning SME, Circuit Delivery, Point-to-Point Private Line, and Network Transport Planner. Engineering Documents ·ASRs, LEC/CLEC/ILEC, FOC, LOA/CFA, DLR, Tie-Down, Cross-Connects, Multi-Vendor Environment ·SLAs, Workflow Prioritization, Process Improvement, Troubleshooting/Problem Solving, Project Management, Streamlining Processes ·Training and Support, Document Management, Educational Presentations, Conflict Management and Resolution ·T1/T3, Sonet Ring Architecture, Optical Transports, ATM, Frame Relay, STS, Accu-Ring, UVN


Judgment and Decision Making
Complex Problem Solving


AECR Facilitator

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ITIL Foundations