Lesley-Ann Nelson, Pharm.D
Pharmacist @ Walgreens - NY, NY
Maintained Issue Log queue, escalating issues to the appropriate department for follow-up and resolution. Offered viable solutions to identified issues based on knowledge of client requirements, user’s workflow and application configuration capabilities.
Developed test plans for unit, functional and integrated quality assurance testing based upon the client requests and specifications of the software application requirements.
Performed weekly maintenance activities( SCM/SRx Catalog Validation, Craneware Extract, Daily Checks, Billing errors)
Provided onsite support for end users; physicians, nurses and pharmacy staff during implementation phases.
Redesign, test, document, and implement workflows to meet customer requests of the new electronic medical forms designed.