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Fork Lift
Typing 40wpm/Ten key 4200 KPS
PS Scaners
Intermediate Level PS Scanner
Profiecient in Word. Outlook Excell Powerpoint


Playing Chess/ I feel chess is a great tool for learning how to organize and manage thoughts.




Work experience

Jan 2012Apr 2013

Customer Care Representative


Receive in bound calls for Verizon Wireless.

Verify account/Rresolve porting issues.

Perform credit checks on new clients.

Take E-payments and over the phone credit card/debit card payments.

Troubleshoot on Tier 1 level porting issues.

Advise client of activation time and date of porting phone number.

Contact other provider when resolution for porting#  accures with client on the line.

Track customer device orders with Fed Ex Tracking number..

Advise client of shipping time and date.

Notate account accurately using data entry.

Apply block/freezes on all past due account.

Feb 2009Jan 2012

Production/Delivery Driver

Comfort Design (Windows)

Responsible for scheduling sub-contractors for window pick ups.

Receive Bill of Ladings/Air way bill.

Pick up commecial Invoices/scan pick release forms/ship confirmation orders.

Research any discrepancies, prepare production numbers for data entry.

Request Pod/File receiving documents manage shipping reports.

Arrange Delivery route daily.

Load and secure Windows for daily delivery.

Deliver and unload windows/Bay windows/sliders/single hung and Picture windows.

Set delivery route for days production.

Feb 2006Feb 2009

Order Puller


Operate Fork lift, pallet jack and stand lift.

Checked packing slips for incoming freight,

Received purchase order arrange for disburstment.

Scan Wood product for loading and shipping to destination.

Arrange on load buddie for shippment.

Perform Inventory control.

Recognize all types of wood products.Perform Preventive maintenance on fork lift

Jan 2003Feb 2006

Credit Consultant

Key Bank Corp

Manage an maintain multiple accounts.

Perform credit verification for auto loans, using all three credit ratings.

Receive in coming calls.

Answer all client questions pertaining to the account.

Contact all clients 30,60, and 90days past due on account.

Perform extensions, and payment arrangements per company Policy.

Work directly with insurrance companies on total loss vehicles and gap payments.

Iinput information accurately and efficient with data entry process.

Feb 2000Jan 2003

Customer Service Representative

Qwest Communications

Receive incoming calls.

Manage multiple accounts.

Resolve clients long distance issues.

Take e-payments credit/debit.

Answer all questions about long distance.

Make payment arrangements per company policy.

Process, scan and verify all western union payments then file.

Schedule full and partial phone disconects.

Apply credits to accounts according to policy.

Advocate sales/upgrades new packages according to clients needs.


David Diaz

Samuel mitchell


Jun 1986Jul 1987


A.M.S. College
Jan 1980Jan 1981


Army Missile Center
Jan 1977May 1979


South West college