Clifford Williams

Skills

Skills

Fork Lift

Typing 40wpm/Ten key 4200 KPS

PS Scaners

Intermediate Level PS Scanner

MS OFFICE SUITE

Profiecient in Word. Outlook Excell Powerpoint

Interest

Playing Chess/ I feel chess is a great tool for learning how to organize and manage thoughts.

Tennis

Raquetball

Golf

Work History

Work History
Jan 2012 - Apr 2013

Customer Care Representative

Xerox

Receive in bound calls for Verizon Wireless.

Verify account/Rresolve porting issues.

Perform credit checks on new clients.

Take E-payments and over the phone credit card/debit card payments.

Troubleshoot on Tier 1 level porting issues.

Advise client of activation time and date of porting phone number.

Contact other provider when resolution for porting#  accures with client on the line.

Track customer device orders with Fed Ex Tracking number..

Advise client of shipping time and date.

Notate account accurately using data entry.

Apply block/freezes on all past due account.

Feb 2009 - Jan 2012

Production/Delivery Driver

Comfort Design (Windows)

Responsible for scheduling sub-contractors for window pick ups.

Receive Bill of Ladings/Air way bill.

Pick up commecial Invoices/scan pick release forms/ship confirmation orders.

Research any discrepancies, prepare production numbers for data entry.

Request Pod/File receiving documents manage shipping reports.

Arrange Delivery route daily.

Load and secure Windows for daily delivery.

Deliver and unload windows/Bay windows/sliders/single hung and Picture windows.

Set delivery route for days production.

Feb 2006 - Feb 2009

Order Puller

ORE PAC

Operate Fork lift, pallet jack and stand lift.

Checked packing slips for incoming freight,

Received purchase order arrange for disburstment.

Scan Wood product for loading and shipping to destination.

Arrange on load buddie for shippment.

Perform Inventory control.

Recognize all types of wood products.Perform Preventive maintenance on fork lift

Jan 2003 - Feb 2006

Credit Consultant

Key Bank Corp

Manage an maintain multiple accounts.

Perform credit verification for auto loans, using all three credit ratings.

Receive in coming calls.

Answer all client questions pertaining to the account.

Contact all clients 30,60, and 90days past due on account.

Perform extensions, and payment arrangements per company Policy.

Work directly with insurrance companies on total loss vehicles and gap payments.

Iinput information accurately and efficient with data entry process.

Feb 2000 - Jan 2003

Customer Service Representative

Qwest Communications

Receive incoming calls.

Manage multiple accounts.

Resolve clients long distance issues.

Take e-payments credit/debit.

Answer all questions about long distance.

Make payment arrangements per company policy.

Process, scan and verify all western union payments then file.

Schedule full and partial phone disconects.

Apply credits to accounts according to policy.

Advocate sales/upgrades new packages according to clients needs.

Education

Education
Jun 1986 - Jul 1987

Certificate

A.M.S. College
Jan 1980 - Jan 1981

Certificate

Army Missile Center
Jan 1977 - May 1979

Assosiates

South West college

Secret

Army