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Work experience

Apr 2011Present

Technical Services STTL


Direct customer support for Client Systems.  Architect and developer of the Epic Print Service Monitor.  Escalation point for customer production and performance issues for Windows/Citrix/Epic interactions.  Security representative for Windows/Citrix/Epic integration as well as PCI/DSS certification and HIPAA, support and development liaison to Hewlett Packard Imaging and Printing Group, leadership and managerial duties, design reviewer and resource for new development projects, and whatever else it takes to get the job done.

Jun 2008Dec 2010

Chief Estimator & IT Manager

Intertech Flooring

Administered network of approximately 55 active users spread over four locations.  Assisted in all technical support ventures, prepared budgets, assured uptime, maintained all information technology equipment, advised on company technology planning, oversaw estimating department.