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Personal profile

I'm a self-motivated and confident individual who has gained skills through working in a
variety of challenging environments both as part of a team and individually. My previous
employment has required a high standard of customer service to be provided through
strong communication and interpersonal skills in order to successfully understand and
interpret customers requirements and positively reflect the brand . Additionally the ability
to prioritise workloads efficiently, maintain a clean and safe working environment and
other administrative tasks such as processing banking, local event data inputting and use
of Microsoft Office programmes such as Word, Excel and Outlook.


I’m passionate about marketing and the events industry and my time at university has
fostered a creative outlook towards both aspects. During my studies I have focused on
areas such as consumer behaviour, advertising and brand management, innovation in
events and event management. Such modules have required me to plan and operate
events, market and promote events, use marketing databases, undertake marketing
research, ,develop advertising and promotional material for organisations.

Work History

Jun 2014Present

Receptionist

Premier Inn
  • My role involves working both as part of a team and independently
    to consistently deliver the highest quality service to guests in order
    to reflect and maintain the brands positive reputation.
  • Administrative tasks such as inputting numerical data through the use of Microsoft office and conducting research via the internet to
    ensure competitive pricing strategies are implemented.
  • Financial responsibilities such as completing banking, reviewing
    invoices and processing refunds.
    Monitoring and responding to guest feedback both in person and
    through online systems.
  • Up selling of products and services within the brand to achieve targets and increase sales and revenue.

May 2012Oct 2013

Sales Assistant

Spar/BP Forecourts
  • Successfully communicating with customers in order to assist them efficiently.
  • Assessing changes in new store layouts for footfall and identifying ideal places to place new promotional material.
  • Inputting relevant sales data to ensure correct stock levels  and to monitor the success of new promotional stock.
Sep 2010Feb 2012

Team Member

KFC
  • Providing a high standard of customer service,
  • Till operation and other cashiering duties.
  • Up-selling additional items and meal sizes.

Qualifications

Sep 2012Jun 2015

B.A (Hons) Marketing with Events Management

University College Birmingham

First Class Honours

Sep 2010Jul 2012

BTEC National Extended Diploma In Business and Marketing

South Staffordshire College

Distinction*, Distinction*, Distinction*.

Sep 2003Jul 2008

GCSE

Belgrave High School

Achieved 8 GCSE grades A-C including English, Maths and I.T.