Premier Inn Tamworth,
I'm a self-motivated and confident individual who has gained skills through working in a variety of challenging environments both as part of a team and individually. My previous employment has required a high standard of communication and interpersonal skills, the ability to prioritise workloads efficiently and other administrative tasks such as use of Microsoft Office programs such as Word, Excel and Outlook.
I’m passionate about working for Premier Inn and exceptionally proud of our status as the UK’s most loved hotel chain. My time at university has fostered a creative, yet practical, outlook in relation to management techniques, sales strategies, brand management and provided an insight into consumer behaviour. All of which I am eager to implement and have helped me to understand the basis of business operations regarding methods of managing employees and optimising revenue. Additionally it has enabled me to appreciate the equally important, yet less tangible, aspects of Premier Inn such as the guests experience of the brand, what is expected from each hotel and its employees and crucially the steps we can proactively take to ensure the brand achieves this.
My role involves working both as part of a team and independently to consistently deliver the highest quality service to guests in order to reflect and maintain the brands positive reputation.
• Communicating with guest through their journey of the brand from making reservations, enquiring and predicting their needs, checking them in, promoting Premier Inn breakfasts and meal deals, providing local knowledge and ensuring their stay remains enjoyable throughout.
• Financial responsibilities such as completing banking, reviewing invoices and processing refunds.
• Monitoring of Clarabridge to ensure guest feedback is both acknowledged and acted upon to ensure the team strives towards maintaining the high standards of service required.
• Additionally I have been crossed trained on Housekeeping and regularly assist in both the practical and administrative aspects of this role from room allocation, compiling housekeepers daily sheets, cleaning rooms and submitting laundry.
First Class Honours
Distinction*, Distinction*, Distinction*.
Achieved 8 GCSE grades A-C including English, Maths and I.T.