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Work History

Tatty's (Ponsonby & Auckland CBD)

January 2017August 2017

Retail Assistant

Worked in a second-hand clothing consignment store. Greeted customers, assisted them with finding what they were after, helped with the fitting rooms, put items on hold and processed purchasesUsed the Traxia consignment software for sales, finding and altering consignor information, searching stock, doing (cash and card) pay-outs, processing laybys, using customer store credit, and more. Explained the detailed consignment terms & conditions to new consignors, handled 'drop-offs' and 'returns' of clothing from consignors and adjusted our records accordingly. Answered the phone, dealt with complaints, and called consignors if needed. Spoke with staff at the warehouse (clothing processing branch) regarding 'drop-offs' and 'returns' and also with staff at the other store. Tidied and organised the store, styled and dressed the mannequins, and manually reduced sales ticket prices according to the system. Regularly put out large amounts of new stock and cleared old stock from the shop floor. Showed new staff or those on trials how to perform various tasks. Helped with before and after-hours cleaning, and with cash up/balancing.

Wake Up (Parnell)

June 2016December 2016

FOH/Cafe Staff/Retail Assistant

Worked in a 'Real Food Cafe' as part of a wellness centre in Parnell. Predominantly spent my time taking customers' orders on the POS system. Other duties included serving cabinet food, menu items and drinks; processing the sales of retail items; clearing and cleaning tables and keeping areas tidy; signing up customers for memberships; assisting with other duties where needed e.g. making smoothies and teas, dishwashing.

Participated in team training (personal development and team bonding) for three weeks in June-July, lead by an international trainers (from Maratea Training Company).

I worked at Wake Up until the centre closed down.

Farro Fresh (Grey Lynn)

October 2016

Checkout Operator

Greeted and conversed with shoppers and processed their groceries. Handled the POS system, bagged groceries, assisted customers with Farro's points system.

This was a short-term intermediary position whilst Wake Up prepared for opening.

Hahei Holiday Resort (Coromandel)

December 2015February 2016

Housekeeper

Cleaned cabin-style to luxury accommodation during the peak season. Interacted with customers, communicated with office staff regarding check-in times and maintenance crew when repairs were needed.

As most of the work here was seasonal, I returned to Auckland after the summer.

Private Residence (Devonport)

January 2015December 2015

Nanny

Worked part-time taking care of two boys aged 8-10. Assisted with homework, provided meals, and escorted them to after-school activities and holiday excursions.

Small is Beautiful Kindergarten (Devonport)

February 2010November 2012

Cleaner

Cleaned the premises after school part-time for four years.

Spotless/Eden Park Catering (Kingsland)

March 2010September 2011

Cashier/Waitress

Worked in the Level 5 Lounge up to and during the Rugby World Cup. Processed customers' orders, distributed food and champagne, set up the lounge.

Certifications

eCornell University

2015

Certificate in Plant Based Nutrition

Three-course certificate expanding upon the work of biochemist T. Colin Campbell in The China Study. Focused predominantly on prevention, management and reversal of chronic degenerative diseases (heart disease, diabetes, cancer, autoimmune diseases, etc.) through a whole foods, plant-based diet. Stressed the importance of a "wholistic" approach to health.

Vital Hospitality

July 2014

Certificate of Achievement

Completion of module one, two and three. Proficiency in essential hospitality service training including silver service, banquet & bar set-up, beverage service, cocktail party service, grooming & presentation.

Skills

Attention to Detail

  • Detailed consignment terms & conditions at Tatty's clothing stores (2017) meant that it was crucial to fully explain and clarify the points to consignors, in order to avoid misunderstandings. Paying attention to amounts when I was manually reducing item prices and whilst scanning tickets for sales was also important.
  • While working in retail, as FOH cafe staff, and also as a cleaner and caterer, I took pride in being proactive. It gives me satisfaction to complete tasks to a high standard.
  • Hahei Holiday Resort held their housekeepers to a high standard, especially considering that for some of their luxury accommodation guests would pay up to $500 per night.
  • I enjoy a challenge and set out to complete tasks to the best of my ability. 

Effective Time Manager

  • Whilst working at Tatty's clothing stores (2017) I was often very busy both with handling customers & consignors, and executing daily and/or weekly tasks. I was aware of the importance of balancing the needs of browsing/paying customers, with those of consignment customers whose items we were responsible for processing. During the lunch rush the store was especially busy. good memory and the ability to multi-task were essential. 
  • At Wake Up's Real Food Cafe (2016) I gained valuable experience in working under pressure. During busy times I was usually responsible for managing the POS system; I also had to keep an eye on other areas and help out if needed. For example with serving treats/salads/sandwiches from the cabinet, toasting/microwaving sandwiches, serving menu food and drinks, clearing & wiping tables, making smoothies & teas, assisting the barista with drink-making, and doing dishes.
  • At Hahei Holiday Resort I cleaned under pressure whilst maintaining a high standard of cleanliness and presentation. Due to short-staffing issues, this was often required in order to work to check-in times.
  • In my final year of school I had several commitments including regular meetings for my four councils & four scholarship subjects, an after school job two days per week, and swimming squad trainings two mornings per week. I was able to juggle these while keeping my schoolwork to a high standard & spending an average of two hours per weekday commuting to & from school. I like keeping busy and enjoy a challenge.

Computer Literate

  • Familiarity with both PC and Mac systems.
  • Experience with POS software (Traxia, LS Retail and MINDBODY).
  • Knowledge of film editing software e.g. iMovie and Final Cut Pro, and photo editing software e.g. Adobe Lightroom.

Team Player

  • Experiences in my professional, academic and personal life have furthered my capability to work in a cohesive team. I find working in a team both enjoyable and highly motivating.
  • The Tatty's team (2017) was spread between two retail stores and also the warehouse (clothing processing building). Hence it was important to check in with staff in other areas throughout the working day. Also, due to the length and layout of the CBD store, I needed to communicate well with my colleagues about supervising each section. I enjoyed learning about each employee's strengths, including my own. This informed my idea of how the team could best function with the given staff on each particular day.
  • As part of the Wake Up team (2016) I grew to understand and appreciate what each team member could bring to the overall operation. By getting to know the team on a personal level I was able to better interact with them in a work environment. Knowing which areas my teammates are confident in and in which they would appreciate assistance can help greatly in the functioning of a cafe. Team training taught me the importance of checking in with colleagues to gauge how they are feeling and perhaps what is going on for them outside of work. This not only brought us closer but also helped with task delegation and avoiding conflict in the workplace.
  • As a housekeeper at Hahei Holiday Resort (2015-2016), I was required to work as part of a close-knit team. Communication was vital in order to save time.
  • When volunteering in Ghana (2013-2014) I worked alongside a student-run organisation, and also for two NGOs.
  • I was a member of several school councils (2012), attended a UN Youth conference (2012) and was a part of several school-based media projects such as the 48-hour film festival, videos for school events, & short films (2012).
  • As an employee of Eden Park Catering (2010-2011) I was required to work in a small group, reporting to a supervisor and also interacting with other employees.

Confident and Friendly

  • I love interacting with people and learning from their life experiences. My experience as a Tatty's retail assistant, as FOH staff at Wake Up cafe, and more recently greeting people for my partner's 'Conscious Action' events, has given me confidence in dealing with the public. If the environment allows for it, my preference is to interact with customers or clients first as people, taking the time to get to know their personality type, opinions, likes & dislikes, etc.
  • Although I am comfortable with customers and a team, I also show initiative when working alone and I enjoy my own company.

Strong Written and Oral Communication Skills

  • I am a keen writer, as shown by my choice of school subjects & results.
  • I also enjoy discussion and debate.

Education

University of Otago

2014

LLB

  • Studied towards a Law Degree for the first Semester.

University of Auckland

2013

LLB/BA

  • Gained a Faculty of Law Entry Level Prize (awarded to top 40 applicants).
  • Studied media studies, politics, and philosophy within the Arts faculty. Gained entry into the University of Auckland and University of Otago law schools.

Diocesan School for Girls

20062012

  • Passed NCEA level 1 (2010), 2 (2011) and 3 (2012) with Excellence
  • Top of Subject prize for Media Studies & Classical Studies (2011) and Art History (2012)
  • Leadership positions on the Arts Council, Media Committee, Ethics Council & Human Rights Committee (2012)
  • Awarded Scholarship in three subjects (Media Studies, Classical Studies, NZ History) valued at $2,000 towards tertiary study.

INTerests

In my spare time I enjoy exercising and practising yoga, making healthy & delicious food, exploring new places/being out in nature, meditating, watching documentaries and reading.

Referees

Ju Park

Retail Manager at 'Tatty's' clothing stores

Mobile: 021 077 8157

 

Kayla Greenville

Former Manager at 'Wake Up' wellness centre

Mobile: 021 675 004

 

Rachel Goddard

Nannying client (2015) and babysitting client since 2012

Written reference available


Jamie Woodward

Babysitting client (2012-2016)

Mobile: 021 249 0645

Val Morrison

Owner of 'Small is Beautiful' Kindergarten

Ph: 09 445 2288 (please leave a message)
Mobile: 027 713 9958