Manager of Training and Quality
Manager of Training and Quality, Dallas, TX.
Responsible for the training and quality initiatives across multiple client contracts in the Dallas, TX. Headquarters of Stream, International.
Accountable for the continuous design and implementation of internal and client specific quality and training processes. These processes were standardized for use in all domestic sites.
- Exceeded contractual specifications for a leading ISP's customer satisfaction within 30 days of project implementation.
- Created reporting that allowed for alterations to the new hire curriculum based upon measurable production results.
- Collaborated with Business Development (Sales) in the RFP Process to acquire new contracts with significant earnings.
- Implemented a leading DSL hardware manufacturer's contract, authoring and facilitating training curriculum. This included internal and customer facing troubleshooting flowcharts for various DSL modems and personal networking equipment.