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Work History

Oct 2009Present

Supervisor

TCF Bank

At TCF I am sales supervisor. As a sales supervisor I have a set monthly goal for 5 different categories. I am responsible for coaching my team and working with them on my shifts to ensure that the daily expectations are met. 

I have had time to build my customer service skills, and I have also developed a higher confidence when speaking to customers. I learned how to speak to customers to uncover their specific needs and therefore give them products that best fit their particular lifestyles.

Jun 2006Aug 2009

Team Member

Target

While employed at Target I was responsible for the preparation of food, and the cleanliness of a department. I had to be done with a certain number of tasks by the end of my shift.  I learned how to manage my time wisely in order to make the most of my shift.

I was able to expand my training beyond the food service area. While at target, cash handling was extremely important. I had to successfully complete transactions on a daily basis. I worked the cash register in my own department as well as on the check lanes in the store.

I also learned how to work in the guest service desk. I learned how to work with many different people and solve their problems.

Education

Sep 2008Feb 2009

Robert Morris College

Objective

I am seeking a position in which I can utilize my acquired skills and further expand them.

I would like to build on my customer service abilities, as well as my ability to multitask in a fast paced environment.

Skills

Customer Service
Having worked in retail for almost 6 years I have had to deal with many customers. I have found different way to handle different situations and attitudes. Although retail is never easy, I am fully capable of giving great customer service to all customers regardless of the situation. Over the years I have learned to leave my personal feelings out of all situations and look at everything objectively. 
Cash handling
At TCF I handle cash throughout the majority of my day. At the end of my shift I am responsible for balancing my cash drawer.

Certifications

Certified Nursing Assistant

Illinois Dept of Public Health

References

Natalie Harris