Any Racket sport, Rugby, Cricket
Gardening
My Family
Any Racket sport, Rugby, Cricket
Gardening
My Family
A Senior IT Manager with a proven track record of project and service delivery with strong customer-focused approach and extensive experience in strategic planning. A versatile, responsible and respected individual who has earned success by thoroughness and reliability with a track record of consistently delivering internal business improvements and customer-facing projects in time and within budget. Over 20 years experience in different roles with in the IT industry including Service Delivery, business analysis, quality assurance, project management and process improvement for industries like academic publishing, banking, manufacturing and IT services Strong team management skills backed up with a good technical experience that includes mid to large scale full lifecycle projects implementations. Adept at managing projects, analysing, simplifying complex business processes, requirements and change management. Experienced in conducting workshops for different level stakeholders, program visioning (TO BE), gap analysis, capability and maturity assessment, business case preparation, cost benefit analysis, risk analysis and ROI Certification in ITIL and experience of changing business and IT processes to ensure quality of service delivery improved. Excellent communication and “out of box” thinking, decides logically on actions and works towards it steadily regardless of the distractions by making everything organised. Values loyalty and is perceived by subordinates and line managers as an affiliative and participative type leader. Experienced in business continuity and disaster recovery planning by proposing action plans to the senior management towards risk mitigation. Strong leadership experience in due diligence and integration of IT systems in a Merger and Acquisition environment. Experience in managing relationships between service delivery partners expectations and the business requirement