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Summary
A Senior IT Manager with a proven track record of project and service delivery with strong customer-focused approach and extensive experience in strategic planning. A versatile, responsible and respected individual who has earned success by thoroughness and reliability with a track record of consistently delivering internal business improvements and customer-facing projects in time and within budget. Over 20 years experience in different roles with in the IT industry including Service Delivery, business analysis, quality assurance, project management and process improvement for industries like academic publishing, banking, manufacturing and IT services Strong team management skills backed up with a good technical experience that includes mid to large scale full lifecycle projects implementations. Adept at managing projects, analysing, simplifying complex business processes, requirements and change management. Experienced in conducting workshops for different level stakeholders, program visioning (TO BE), gap analysis, capability and maturity assessment, business case preparation, cost benefit analysis, risk analysis and ROI Certification in ITIL and experience of changing business and IT processes to ensure quality of service delivery improved. Excellent communication and “out of box” thinking, decides logically on actions and works towards it steadily regardless of the distractions by making everything organised. Values loyalty and is perceived by subordinates and line managers as an affiliative and participative type leader. Experienced in business continuity and disaster recovery planning by proposing action plans to the senior management towards risk mitigation. Strong leadership experience in due diligence and integration of IT systems in a Merger and Acquisition environment. Experience in managing relationships between service delivery partners expectations and the business requirement
Work experience
Mar 2004 - Present
IT Operations Manager
Taylor and Francis Group
Contribution:-
Management all systems, infrastructure project planning, control and day to day management of 12 staff which included:- Windows support, Linux System Administrators, .NET development and Group Quality Assurance team
Programme board member for core CMS delivery renewal programme and owner of underlying infrastructure projects that were part of the programme
Management of core CMS/Ecommerce application Systems team responsible for the delivery of 24/7 support and maintenance. Site generates £1.2m a month any downtime cost us money.
Budget setup and responsibility of Academic division IT budget of £2m.
Worked with core business leaders as IT consult on groups Business continuity planning work and disaster recovery planning. Successfully tested BCP plan twice.
Setup of Group QA function to better manage the quality of all software solutions being deployed within the group
Setup of core .net development team to work on Academic specific development projects ensuring they worked with correct project governance and delivered to the approved schedule. This is one of the most highly rated teams in the business
Project management of Microsoft Office 2007 deployment across the UK business. Product was deployed to 600 machines in 2 weeks in an aggressive deployment strategy, project included a Training needs Analysis capturing training and deployment schedule planning
Infrastructure consultant for any system project proposals within the UK business including working with external delivery teams to redesign and build our Business Data warehouse system with a solution that enabled the Books business a more detailed level of data about its business. This system has now put us strong tactical position for the future.
Propose business case for QA function to senior management with cost benefit analysis.
Oct 1996 - Mar 2004
European Infrastructure Manager
Allied Telesyn
Allied Telesyn was in a period of growth in Europe when I joined as a System Support Analyst with responsibility for all Northern European offices. By the time I’d left I had all European office IT under my control. Allied Telesyn went through tremendous growth spurt at this time and IT function had to continually evolve to keep pace with the business needs.
Contribution
Successfully relocated 5 European sites. Including split and re-setup of company ERP solution for Europe only based in
Performed analysis, proof of concept development and deployment of group CRM solution across 7 sites in 4 languages ,
Formulating non-functional requirements (performance criteria) of the new system.
Europe wide evaluation, purchasing, planning and implementation of Windows 2K and Exchange 3K migration from Novell, ccMail environment. Project completed on schedule across 14 sites in 8 countries within 2 months.
Evaluated suppliers, negotiated and implemented contract of new European WAN while achieving monthly savings of £20,000.
Set-up European website intranet and remote hosting contracts managing renewals and new contracts
Result:
A functioning, flexible European IT infrastructure department with the capabilities and capacity to handle any service requests from the business
Feb 1991 - Oct 1996
Infrastructure support contractor
Multiple contracts
Worked with Merlin Systems, Quaker Oats Limited, Spillers Pet Foods, UK Waste Limited, Reed Educational Books and Standard Chartered on varied contracts lasting 3 months to 3 years.