Lucia Pena

Current Goal

Looking to work part time or full time in a mental health care facility or any medical office.


Sep 2012 - Dec 2014

Bachelors in Psychology, Minor in Sociology

William Paterson University
Jul 2010 - May 2012

Associates in Science

Bergen Community College

Work History

Work History
Jan 2014 - Sep 2014

Neurofeedback Technician

Park Avenue Psychotherapy Associates (Dr. Adler)
  • Utilized different systems suited for different types of symptom profiles and brain-wave tendencies
  • Learned how to attach electrodes to the patient's scalp and help them use computer equipment that improves cognitive and behavioral performance
  • Knowledge of how different parts of the brain function
  • Reviewed treatment summary symptoms with clients on each session
  • Made insurance Calls, Scheduled Appointments, and Performed Light Office Work
  • Became familiar with Zengar Neuroptimal, Neurofield (with and without RTZ), Nexalin, and Cygnet (ILF & HD)
Jul 2014 - Aug 2014

Medical Office Assistant

Center for Special Surgery
  • Verified insurance benefits thru Navinet/ Spoke to representatives
  • Entered data into software programs such as MD- Reports EMR and Alpha 4
  • Created and prepared patient charts
  • Communicated with staff from associated medical offices
  • Translated for patients who only spoke Spanish
  • Answered incoming calls, performed light scheduling, and called patients for appointment reminders 
Jun 2012 - Present

Cashier/Service Desk

  • Communicating effectively with other associates and customers
  • Maintaining a clean work area, red lining, and zoning
  • Customer Service Desk
Oct 2011 - Jan 2012

Sales Floor Associate & Cashier

Bath & Body Works
  • Provided excellent customer service and welcomed customers
  • Informed customers about current sales and deals
  • Assisted customers in their shopping needs



Alpha 4

MD- Reports EMR

Microsoft Programs

Excel, Power Point, Word


Spanish Language