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Work History

Capital One

Senior Customer Service Representative

  • Handled new consumer and business credit card applications.

Genpact LLC

June 2015March 2017

Customer Service Representative

  • Handled clients bank account maintenance and providing transaction histories.
  • Requesting for clients lost/ stolen cards and processing credit card payments.
  • Selling other related products that might interest the customer (e.g certificate of deposits and credit cards)

Sitel Philippines-Web hosting 

Nov 2013Jan 2015

Technical Support Representative / Customer Service Representative

  • Handled inbound technical web hosting concerns.
  • Emailing and updating customers regarding their current  issues with their websites.
  • Selling additional products that could help their business websites.

Education

Polytechnic University of the Philippines

Jun 2011Nov 2014

Bachelor of Advertising and Public Relations

  • Studied business related theories and practices. Focused on Marketing, Advertising , Sales promotions and Public relations. 

Polytechnic University of the Philippines

Jun 2010Apr 2011

Bachelor of Science in Business Administration Major in Marketing Management

  • Studied the basics of marketing processes and techniques. Focused on the four P's of marketing (Product, Price, Promotions and Placement)

Skills

Customer Service

Capable of providing excellence customer service for clients I am working with.

Process Oriented

Providing excellence customer service in compliance with the Policy and Procedure of the institution.

Ownership and Effectiveness

I always shows ownership in taking clients concern, and provide the most effective resolution for the current situation.

Communications

Possesses above average communication skills.

Motivation

Well motivated and can work under pressure and without supervision.

Open To Criticism

I am very open with criticisms and  take it as something to look forward into , to make my self better.

Microsoft Office

Knows how to manipulate and use Microsoft office programs.

Adobe  CS

Manipulative in Adobe CS programs (e.g Photoshop, Illustrator).

Recognitions

Genpact LLC

2016

Process Training MVP

Recognised for exemplifying excellence in the training program of Retail Bank-Voice.

Genpact LLC

 2016

Ms. Assessment

Recognised for exemplifying excellence in Major Assessments during Process Training for Retail Bank- Voice.

Sitel Philippines- Webhosting Pasig 

2014

Top Tier 1 Agent 

Recognised to be the top 1 Tier 1 agent in Sitel's Webhosting account.

Sitel Philippines- Webhosting Pasig 

2014

Perfect Attendance Agent

Recognised for having the perfect attendance record for the month of November 2014.

References

Joyce De Guzman (Supervisor)

She's one of our supervisor and subject matter expert.

Contact Number: +639773613846

Aaron Caceres

He's my previous manager when I was in Genpact

Contact Number:  09175305759