Eric Hartmann

Eric Hartmann

Work History

Work History
Jun 2005 - Present

Desktop/Network Technician

Various Clients

DESKTOP/NETWORK SUPPORT TECHNICIAN                                                                                June 2005 - Present

Consultant for various clients

  • Set-up and maintained computer hardware and software
    • Built Desktop Computers choosing motherboards, processors, RAM, video card, hard drive
    • Set-up, configured, and upgraded hardware for Notebook Computers
    • Installed Microsoft Windows Operating Systems
    • Installed and Configured Microsoft Outlook and Office Suite
    • Installed and Configured Apple Desktops and Laptops.
  • Support
    • Repaired infected computers using various virus removal tools
    • Removed Adware, Spyware, and Malware with various tools
    • Cleaned up Hard Drives with Disk Cleanup, Defrag, Chkdsk, and additional cleaning tools.
  • Set-Up and Maintained Servers
    • Set-up Domain Controller with Active Directory, user accounts, passwords and group policies.
    • Set-up File and Print Servers - printer sharing, setup scheduled backups.
  • Set-up and maintain networks for home and small businesses (LAN or WLAN)
    • Identified client needs for their individualized network
    • Made, ran, punched down Cat 5, 5E and 6 network cables and wall jacks
    • Set up DHCP services
    • Created wireless networks by determining necessary equipment and performing installation
  • Responded to issues immediately remotely whenever possible
  • Setup and configure Mobile Devices including Android, Iphone, Blackberry with Blackberry Enterprise Server

Contracted with several firms for short term assignments 

Nov 2009 - Mar 2010

Deskside Support

Fox Entertainment
·Supporting 4,000 users local and remote ·Imaged new and existing HP Desktops and Laptop using Norton Ghost ·Installed Software from Application Server and Running Batch Files ·Troubleshot Computers Locally or remotely using SMS ·Configured Blackberries using Blackberry Enterprise Server and BoxTone ·Maintained User Accounts in Windows 2003 Active Directory ·Constructed network cables and punched down jacks ·Used Remedy Ticketing System to record issues
Sep 2007 - Jul 2008

Network Technician

Zynx Health
·Configured new and existing Dell and IBM Desktops and Laptops using BartPE. ·Created Users Login and email account with Windows 2003 Active Directory and Exchange

·Racked File Print Servers, SQL Servers and Connected to Network.

·Setup and Configured Blackberries on Blackberry Enterprise Server ·Enabled users to work Remote using Cisco VPN Client for Laptops and GoToMyPC for Desktops ·Resolved Help Desk calls, providing local and remote user support over phone or Dameware ·Used Footprints to track issues, monitor network, and record problems and initiate solutions

Created and maintained comprehensive software and hardware inventory database

Education

Education
Aug 2009 - Dec 2010

Masters

Keller Graduate School Management
Jul 2002 - Jun 2005

Bachelors of Science

DeVry University

Objective

Self Motivated Passionate Technician Seeking position in Information Technology setting up, maintaining, and networking laptops and desktops with the intent to maximize user productivity.

Interest

COMPUTERS electronics movies tv music hang out work out dine out cook travel cars some sports

Skills

Skills

Networking

  ·        Wired Networking(LAN/WAN):  Switches, Routers, Bridges, Firewalls, Modems, Network Printers and Scanners, Cabling (Cat 3/5/5e/6/Coaxial/Fiber Optic) ·        Wireless Networking(WLAN/Wi-Fi): 802.11 (A/B/G/N) Wireless Routers/Access Points, WPA, WEP, MAC Filtering, 2.4 and 5GHz Band Radio Waves ·        Networking Protocols : TCP/IP, DHCP, DNS, VLAN, FTP,TFTP, Telnet, Ping, HTTP, HTTPS, RDP

Networking

  ·        Wired Networking(LAN/WAN):  Switches, Routers, Bridges, Firewalls, Modems, Network Printers and Scanners, Cabling (Cat 3/5/5e/6/Coaxial/Fiber Optic) ·        Wireless Networking(WLAN/Wi-Fi): 802.11 (A/B/G/N) Wireless Routers/Access Points, WPA, WEP, MAC Filtering, 2.4 and 5GHz Band Radio Waves ·        Networking Protocols : TCP/IP, DHCP, DNS, VLAN, FTP,TFTP, Telnet, Ping, HTTP, HTTPS, RDP

Software

  ·        Software: Microsoft Office 97-2010 (Word/Excel/Outlook/PowerPoint/Access/Project/Visio),  Adobe ( Acrobat/Photoshop/Illustrator) GoToMyPC, VNC, LogMeIn, Cisco VPN Client, Blackberry and Palm  Desktop, Symantec Norton (Antivirus, Ghost) MacAfee (Antivirus, anti spyware), Bart PE, Dameware Utilities, SMS,

Hardware

  ·        Dell (desktop/laptop/server), HP (desktop/laptop/servers/Printers/ scanners/copiers/networking), Xerox (printers/copiers,) Canon (all in ones), IBM (Desktop/Laptop), Toshiba (laptops), Sony (laptops/media devices), Mac (desktops/laptops/handheld devices), Blackberry,  Linksys (routers/switches/IP Phones), D-link (routers/switches), Cisco (routers/switches/firewall/IP phones), Intel (motherboards/processors/graphics cards/NIC), Gigabyte (motherboards/graphics cards), Netgear(Routers/Switches/NIC)

Operating Systems

  ·        Desktop Operating Systems: Microsoft Windows XP (Pro/Home) (32/64bit), Windows 7 (32/64) (Home, Home Premium, Business, Ultimate), Windows Vista (32/64) (Home/Home Premium/Business/Ultimate), Windows 2000, Windows NT, Windows 9x (95/98/ME), Mac OS 9/10.3-6 /MAC OS X, Dual Operating Systems.

Certifications

Certifications
Nov 2003 - Present

A+ Certification

Comptia