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Professional objective

Integration and harmonization of different opinions towards achievements of mutual objectives.

Work History

Dec 2014Present

Business Process Executive - 1 year and 5 months

Xerox Business Services Romania SRL Iasi City
  • Analyzing business processes, gathering and documenting business/system requirements.
  • Improve the current business processes to insure that operations are running smoothly.
  • Complete the data entry into Sales Force and Big Machines – using data supplied by the customer, Salesperson, ensuring that this data is accurate and loaded correctly in a timely manner (within 48 hours of order receipt).
  • Own and drive the validation process through Big Machines and lead/manage any amendments requested by the business units.
  • Manage communications with the Logistics, Transition Manager and implementation teams to proactively manage implementations, alongside the Salesperson, to deliver a high standard of customer experience.
Aug 2013Nov 2014

Customer service advisor with english - 1 year and 4 months

Capgemini Services Romania SRL Iasi City
  • Supporting the end user in day by day operations with specific applications.
  • Taking charge of calls and emails, creating incidents and collecting information's by applying the checking list.
  • Classifying the requests and giving initial support.
  • Support for account issues (password reset, email notification).
  • Research of required information using available resources, user guides and match complaints with known errors and problems.
  • Support in using application functionality, identification of possible workaround when an issue occurs. 
Nov 2012Jul 2013

Business consultant - 9 months

Creative Business Development SRL Bacau City
  • Identifying and promoting funding opportunities.
  • Developing documentation for accessing grants: funding applications, business plans, marketing studies, feasibility studies.
  • Preparation of project implementation specific documentation: payment records, purchase records, progress reports, addendum's.
  • Managing relationships with customers and donors.

Education

Oct 2014Jul 2017

Bachelor degree in Economic Informatics 

Alexandru Ioan Cuza University of Iasi
  • Database Design and Programming with SQL
Oct 2012Jul 2014

Master degree in Marketing and Business Communication

Vasile Alecsandri University of Bacau
  • product management
  • marketing research
  • advertising
  • public relations
  • sales
  • web-marketing
Oct 2009Jul 2012

Bachelor degree in Marketing

Vasile Alecsandri University of Bacau
  • Basic skills in using SPSS in performing various regression analyses on economically interesting data.
  • Database/Statistics: Microsoft Access and SPSS.
  • Cyber marketing - Art&Graphics: Adobe Illustrator, Adobe Photoshop; Web Page Design: Adobe Dreamweaver.

Skills

Languace

Good English skills, both oral and written.

Soft skills

  • Interpersonal and teamwork skills.
  • Organization skills.
  • Analytical ability and capacity for synthesizing.
  • Good problem solving and follow-up skills with the ability to meet deadlines.

SAP CRM usage

Proficient in the use.

SQL

Primary skills in writing SQL Queries


Certifications

Aug 2012Sep 2012

European Computer Driving Licence (ECDL)

Vasile Alecsandri University of Bacau

Standard module:

  • Word Processing - Microsoft Word
  • Spreadsheets - Microsoft Excel
  • Database - Microsoft Access
  • Presentation - Microsoft PowerPoint 

Business Analyst training  FII Practic

7 sessions
Time frame: March 1st – May 2016 (2 months)

Software Testing training FII Practic

7 sessions

Time frame: March 1st – May 2016 (2 months)

Driving license Category B, since October 2014