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Strong knowledge in Microsoft Office applications
I have always been engaged to jobs that requires me to type as fast as I can. In my last employment, I was required to document everything that transpired during the call and this needs to be done real time else, I will be called out for not doing so. This has really put me into a test of practicing and later on memorizing the location of each character. 
Computer Hardware Troubleshooting
I worked in a BPO for more than 3 yrs and with that being said, I have acquired considerable knowledge and skills in troubleshooting computers. My scope is not limited to hardware only since we also handle software issues but mostly the basic ones only since we have a dedicated team that handles complex issues.

Work experience

Nov 2009May 2013

Technical-Sales Support Professional

Stream Global Services

oProvides technical support mainly for US and Canada-based Dell customers.

oGenerates a Service Request, Order parts and set up an Onsite Service when necessary.

oPerform follow ups until customer’s issue is resolved.

oClose a sale for every valid call.

oOn selected areas, check availability of part/s prior to setting up the onsite repair.

oProperly document whatever transpired during the call. 

Apr 2009Nov 2009

Customer Interaction Associate

Telus International Philippines

oProvide specific phone listings to US and Canada-based customers.

oProvide weather updates, driving directions and movies shown on selected theaters in US and Canada.

oRedirect caller to 911 for emergency calls.

Sep 2007Mar 2009

Operations Administrator

Goldtown Industrial Sales Corporation

oConducts training on company policy, standards and procedures.

oReviews daily workloads of service center technicians.

oEnsure that all employees conform to the company’s rules and standards.

oInvestigate and enforce appropriate action for violation and nonconformance in the following departments :

Human Resource ,Warehouse,Sales and Service Center

oGenerate monthly reports on Manning Compliment, Attendance, Service Technicians Efficiency on Accomplishments vs. Workloads, Stock transfers, Stock returns and Receiving.

oPlan, administer and regularly audit 5S good housekeeping in all departments.

oGather, review, consolidate, generate and present reports to Management on store and employee performances such as: 5S, Knowledge formation ,Employees Performance evaluation

Jul 2006Sep 2007

Systems Analyst

Edisons Machine Works Corporation

oMonitor, revise when necessary, the current systems and procedures implemented by the management.

oDevelop a system that would help the management document important undertakings..

oGenerates Efficiency & Cost Report to the following Dept.: Metal Working Division, Sheet Metal Working Division and Engineering

oConducts a regular audit at the warehouse and generate a report.

oGenerates Monthly Report on project deliverables in manufacturing dept.

oGathering data to all activities involved for the completion of the Project

oIn-plant Trainer


Jun 2000Mar 2005

Bachelor of Science in Electronics and Communications Engineering

Mindanao University of Science and Technology