Cindy Carter

Summary

Cindy Carter Management (Operations & Administrations) As my resume indicates, I have the ability to successfully handle any challenging situation. I have over 20 years of immense knowledge in the LTL industry. It would be a pleasure to meet with you to demonstrate how my abilities fit your needs. Successful in managing a large staff across different departments Ability to reward, discipline, coach and mentor success Ability to handle multiple pressure situations in a tactful manner Ability to bring teams together to understand and view the bigger picture Work with a sense of urgency Very knowledgeable with contract and salary negotiations Successful in implementing productivity and time off reductions Successful implementation changes to reduce overtime when needed by streamlining process I can perform the job effectively. I am reliable, detail-oriented, dedicated and extremely hard working per son with drive and ability to learn and achieve. I look forward to meeting with you soon to discuss my qualifications and your needs Sincerely, Cindy Carter

Work History

Work History
Nov 2007 - Present

Operations Supervisor

- ABF Freight System - Operations Supervisor 11/8/2007-Present Responsible for delivering all due inbound freight on time and pick up all outbound freight on time • Increased on time transit percentage by 4% in 4 months • Increased the time off the yard in 15 minutes or less from 92% - 98% • Decreased the manually changed times by the drivers from 28.34% to 7.12% • Implemented approximately 30 new procedures • Organized the City Dispatch job allowing the dispatcher to become very effective • Increasing total productivity form 96% to 99.1% with a goal of 100% (Yard, Street, Dock) • Reduced overtime hours by 35% • Reduced lost (stolen) time by drivers on a daily basis holding them accountable for their time • Working with the Manager to have the terminal become audit compliance • Working with the Manager on whatever project he needs handled at any given time
Jan 2006 - Nov 2007

Assistant Branch Manager

ABF Freight System - Assistant Branch Manager 1/11/2006 – 11/1/2007 Responsible for ALL aspects of the terminal operations reporting to the Branch Manager & Regional VP’s • Worked with 16 Office Staff enabling the Office and the Operations to work as a team • Supervised 6 Dock Supervisors • Supervised 120 Dock / City workers • Assisted District Sales Manager and Sales staff expediting freight and special customer requirements in order to meet the customer’s needs allowing the Sales staff to have a good product to sell • Leader of the Terminal Quality Improvement Team (TQIT) • Hired dock / drivers and supervisors • Handled all of the personnel processing of new employees and current employees including, new hire paperwork, FMLA, Workmen’s Compensation, Accident reporting to Safety, CDL’s renewal forms, D.O.T. physicals for both new hire and recertification’s, keeping both personnel and medical files current • New Hire Orientation • D.O.T. compliance with equipment both Federal and local • Hours of Service Logs • Production • Beyond Loading • Annual reviews • Discipline according to the Supplemental Agreement • Tracked absenteeism and tardiness, decreasing over 35% • In charge of clean crew contracting and billing • Equipment control both ABF owned and rental equipment sometimes renting almost 60 trailers at a time • Monthly Safety meetings • Pre-shift meetings • Daily meeting with each supervisor • Monthly Forklift report to Regional Safety Manager and Corporate Maintenance Department • Monthly Tire inventory Report to Regional Safety Manager and Corporate Maintenance Department • Monthly PM reports to the Regional Safety Manager • Annual bidding • Claim control and research
Feb 2005 - Feb 2006

Office Manager

ABF Freight System – Office Manager 2/14/2005-1/11/2006 Responsible for overseeing a 16 member office staff – teamsters • Office Productivity • Hiring all office employee and training • Worked with the Sales staff on a daily basis resolving any issues they may have with a customer or a need to implement special procedures for a particular customer Issued discipline as need for tardiness / absenteeism per the Supplemental agreement • Office Status Report – Daily (snapshot of each office position and status ) • Office Recognition Program – Weekly moving the terminal from the very last position in the system up 41 positions in 9 months • Annual bidding • Training office on all new systems implemented from the corporate office • Monthly office meetings • Collections • Appointments for customers requiring an appt for freight to be delivered – improved from 46% to 92% on freight called prior to arrival • Focus Groups – Claims
Feb 2005 - Feb 2006

Office System Specialist

Responsible for overseeing a 16 member office staff – teamsters • Office Productivity • Hiring all office employee and training • Worked with the Sales staff on a daily basis resolving any issues they may have with a customer or a need to implement special procedures for a particular customer Issued discipline as need for tardiness / absenteeism per the Supplemental agreement • Office Status Report – Daily (snapshot of each office position and status ) • Office Recognition Program – Weekly moving the terminal from the very last position in the system up 41 positions in 9 months • Annual bidding • Training office on all new systems implemented from the corporate office • Monthly office meetings • Collections • Appointments for customers requiring an appt for freight to be delivered – improved from 46% to 92% on freight called prior to arrival • Focus Groups – Claims
Feb 1997 - Feb 2002

Operations Supervisor (city dispatcher)

Responsible for delivering all due freight on time and picking up all outbound freight on time • Dispatched 17 drivers including local and rail • Made appointments on all inbound freight coming in which required an appointment • Delivered all driver manifests into the system • Routed all outbound bills picked up by the drivers • Terminal eventually merged with two other terminals putting the number of drivers up to 45 • Member of Terminal Quality Team winning three Presidential Quality awards

Education

Education
2009 - 2010

BA (working on it)

University of Phonex (oline)
1979 - 1981

COMPUTER

Lebanon County Vocational