Directed the production operation, leading a team of direct report mid-level managers and 65 indirect staff members at company’s main facility. Oversaw the operation of two sister companies at 5 locations.
Challenge: Unite individual production departments, get them to function as a team, raise the level of customer service, and reduce operating cost.
·Developed a team oriented environment and provided team members with the right tools, training, and resources to effectively perform their responsibilities and provide high quality results.
·Provided customers with price quotes on large print orders and organized schedules to accommodate large orders responsible for the largest monthly gross sales in company history.
·Analyzed and implemented an inventory control program reduction of inventory and savings of $25,000 a month.
·Developed a structured environment, fostering attention to detail, deadline oriented, and quality control resulting in 99% on time deliveries.
·Created standards, policies and procedures, and training manuals cross-trained employees, ability to perform job efficiently, and reduction in staff.
·Organized weekly strategy sessions to address and resolve any issues that surfaced improved communication between mid-level management and reduction in production oversights.
·Established positive, productive vendor relationships. Negotiated favorable billing policies and contracts; renegotiated existing contracts with in-place vendors improved quality of business services received, and improved cash flow.
Supervised dispatch staff consisting of 30 staff members. Oversaw all functions of department that provided services to 6 store locations.
Challenge: reduce auto insurance premium (high risk), retain drivers, project professional looking couriers, meet deadlines, lower operating cost, and improve customer service.
·Created revenue generating courier service, which resulted in sales of $40K monthly.
·Created and implemented driver safety program resulting in removal from high risk category.
·Structured a training program to create different growth levels within the department and assist as part of the safety program average length of employment increased from 1 year to 4 years.
·Composed a courier manual to standardize policies and procedures, appearance, and driver conduct. Incorporated as part of the trainer’s responsibility to assure that all couriers were following the manual and dress code. Professional, customer oriented staff.
·Designed dispatch computer program to assist dispatchers meet their goals and track all pick ups and deliveries resulting in 99% on time deliveries.