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Work experience

Aug 2015Jan 2016

Document Specialist

Personnel One

Working at Norfolk and Southern in Roanoke VA.   Help to prep, catalog, and scan documents left behind by employees that where relocated out of state. 

Mar 2014Jul 2015

Loan Review Specialist


This position was for Wells Fargo.  Review all documents as they come in from fax, online, and email for Loan Officers.  Sort documents online by document type and send to server for underwriter and loan officers.

Nov 2012Nov 2013

Document Specialist

Kelly Services

This is a rehire with WellPoint Inc./Blue Cross Blue Shield.  I would edit applications that where sent in by customers.  Assuring all documents are there and correct. Prep and then scan paperwork into system. Email agents.  Prep letters.  Also copy, fax and file.  Research customer information in system for all groups.  Scan all checks into system Vantanex.  Index paperwork online.

Oct 2012Nov 2012

Customer Service

Wells Fargo

Answer phones for customers calling in about fraud on their accounts. This was part time position. They could only give me 20 hours a week

Feb 2011Jul 2012

Document Retention

Kelly Services

The position is with WellPoint Inc.(Blue Cross Blue Shield), Roanoke, VA. I edit applications as they come in from customers. Prep them and then scan them into the system. Also make copies, fax and file. Research customer information on computer.

Sep 2004Nov 2010

Clerk/Account Assistant


Receive paperwork from technicians. Check for money, checks. Make sure all the correct paperwork is turned in. Remove QA forms. Go to spreadsheet and mark off jobs. Scan all paperwork onto server. Turn landlord forms over to correct department. Go online and check off QA reports for tech trainer. Find paperwork as needed for local office and Dish Network. Copy, fax, email, and scan paperwork for local office and Dish Network. Also watch store front while sales team goes to lunch or break..

Mar 2004Aug 2004



This position was with Wachovia Bank. Took calls from customers, other banks and lawyers and title companies to check status of loans. Fax letters and worksheets to customers. Serviced loans for First Union Group. Edit transactions in ATM department. Checked transactions in Bank by Mail department. File customer documents in vault.

Oct 2003Feb 2004


Action Personal

Take calls from insurances companies. Make appointments for appraiser to go out and inspect vehicles. Fax, email reports on Outlook Express. Helped with the books also.

Jan 2002Aug 2003


Apex Digital

Support for technicians. Track service calls on computer to make sure they where done in timely manner.  Filing of technician paperwork.



Virginia Western Community College

Took classes in computer software along with Horticulture.