Cindy Diep, M.B.A.

  • Houston TX

Customer Liaison Lead/Procurement Specialist 

Professional Summary

Well rounded, committed, solution oriented MBA level leader searching for a position to utilize and transition previous experience into a new industry in which she can be creative and passionate.

Skills

Skills

Leadership & Project Management

Motivated team to achieve department goals, international project management, built stakeholder relationships, educated team members on best practices new and old and led change across multiple departments

Sales/Marketing & Customer Service

Built strong customer and vendor relationships, understood current trends, supported and served clients needs and wants and acted as their advocate during project management meetings, organized and executed plans for all company events

Analytics

Analyzed large volume data to analyze trends to drive sales results, contracts and purchase order approval to lower risk, created and implemented company wide processes and programs 

Strategy

Defined and created procurement strategy, led successful cost reduction programs, quality and supply chain improvement

Professional Experience

Work History
Jun 2013 - Aug 2015

Sales/Customer Liaison Lead & Procurement/Logistics Specialist

Teledyne CDL, Inc.
  • Co-operated with Customer Service Personnel and other internal functions to ensure that commitments to customers are executed with the utmost professionalism and excellence
  • Created and applied strategic sales vision for new line of products to increase sales by expanding into a new emerging niche market
  • Headed weekly round table meeting of all internal department project managers and facilitated an environment for teamwork to accomplish company sales goals
  • Improved customer satisfaction by streamlining the company RMA process 
  • Cultivated strong vendor relationships through clear and direct communication skills and insight 
  • Integrated, maintained and trained employees on the company CRM software (SalesForce)
  • Directly supervised logistics department and all export/import compliance of National Security Level Equipment
  • Served as liaison between company and client to achieve healthy collaborative relationships
  • Oversaw department budgets and reported any concerns to executive members and accounting department
  • Utilized a variety of KPI metrics to measure success of specific business objectives, vendor, supplier and employee performance
  • Reviewed and approved all contracts and purchase orders received from customer from $50k and up
May 2009 - Jun 2013

Office Manager / Executive Assistant to President 

CDL, Inc.
  • Managed office operations to ensure efficiency and productivity
  • Set and maintained complex executive calendar with exemplary confidentiality
  • Worked independently, successfully improving office flow
  • Assisted with the hiring process and managed the induction of new employees 
  • Maintained and tracked accounts payable/accounts receivable, resident accounts and ledgers using QuickBooks
  • Processed monthly payroll using ADP
  • Prepared financial statements and reports, including the profit and loss statement and balance sheet; assisted accountants with tax return preparation
  • Improved sales and purchase order system by finding, targeting and closing systems holes to minimize information loss and trained essential staff
  • Maintained workshop inventory levels and ordering of main office supplies
  • Organized tradeshows (domestic & foreign) including booth setup, travel arrangements, visa/passport paperwork and hospitality events for clients 
  • Worked with marketing department on all new product launches by designing information pamphlets, promoting and hosting launch parties using Constant Contact  
  • Worked closely with graphic designer to maintain content of website and social media outlets

Sep 2006 - Dec 2008

Human Resource Assistant

Advanced Marketing, Inc.
  • Supported HR Director with full cycle recruiting process to meet various staffing goals across all levels within business units
  • Worked closely with hiring managers and interview teams to ensure job requirements and expectations were clearly understood and candidates were assessed against the appropriate criteria
  • Developed and implemented strategic initiatives for recruiting diverse talent
  • Prepared new employees by establishing and conducting the necessary orientation and training required
  • Implemented and structured follow up schedule with the respective hiring managers and candidates to ensure timeliness of recruitment process

Education

Education
Aug 2011 - Aug 2013

Master of Business Administration

University of St. Thomas

Focus in International Business

Aug 2002 - Dec 2006

Bachelor of Arts in Marketing and Communications

University of St. Thomas