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Ciarán Murphy

  • 13 Courtney House, Appian Way, Ranelagh Dublin 6
  • 00353 834509471

Dear Teresa, I hope you are keeping well and had a lovely Easter?

I would very much like to be considered for the position of Product Integrity Assistant that I recently saw advertised. I have included my curriculum vitae and thank you for taking the time to read it.

As you will see I have a wealth of relevant top level administrative experience. While working for the Royal Dublin Society as Membership Development Executive my duties included providing end to end administrative support in organizing, promoting and managing all RDS member events as well as all formal member business meetings on site.   I managed and planned hospitality options during the Dublin Horse Show at the RDS Members' Bar (Main Arena), this involved hiring training and supervising new staff to ensure the highest possible standards were maintained for members and their guests. I organized networking breakfasts with notable key speakers Airbnb, AA Ireland and was in charge of strategically planning the Royal Dublin Society's attendance at the Balmoral Show 2015, The Ploughing Championships 2015 and The Irish Antique Dealers Association Fair 2014 & 2015.

I maintained an events survey and detailed membership database and regularly pushed for operations upgrades based on members feedback and personal research. I ran the administrative side of the RDS Library for over two years, supervising a team of four people on rotation. Other responsibilities I had included archival research, curating in house art and themed series exhibitions, as well as cataloging, preserving and processing library material.

I have also worked as European Customer Service Co-Ordinator for Avid Technology/Digidesign where my clients included Abbey Road, Pinewood Studio’s and the BBC. I was regularly called upon to represent our European operation at top American industry gatherings such as NAMM. During my time at Digidesign I participated in and took the lead on numerous projects to improve and add value to our VIP clients customer journey.


I feel that my many years administrative experience working for such companies as Philips Electronics, Avid Technology, AA Ireland and the RDS has given me a keen insight into how a professional, focused and efficient team operates. All my former positions have required a keen attention to detail and demanded a high level of communication skills. I have always used my own initiative towards the responsible functioning of a wider team. I am a conscientious person who works hard and has a critical eye for detail.

 I have excellent references and would be delighted to answer any questions you may have at your convenience.

Yours sincerely,

Ciarán Murphy


relevant Work History

Apr 2015Dec 2015

Membership Development and Events Executive

Royal Dublin Society

Duties included:

  • Organising, planning and promoting key membership events including  networking breakfasts with notable speakers (Airbnb, AA Ireland) 
  • Managing and promoting Members’ Club events, with a focus on networking for corporate & new business members.
  • Managing budgets and creative content around promotional campaigns.
  • Promoting & managing members meeting & conference room bookings.
  • Building excellent membership and guest relationships.
  • Successfully up selling the hiring of RDS commercial spaces to Members and their business contacts.
  • Negotiating reciprocal benefits for members with international clubs and resorts throughout the world.
  • Adhering to strict health & safety guidelines with individual event audits.
  • Working within the RDS Membership Development Plan to proactively retain members in their first three years.
  • Supervising, hiring and training staff to work at the exclusive Members' Bar at the RDS Main Arena during the Dublin Horse Show 2013/14/15.
  • Making sure Members needs and priorities are communicated to other service colleagues and updated within our CRM system.
  • Representing the RDS at National events and trade shows.


Mar 2013Apr 2015

Library Assistant

Royal Dublin Society

Duties Included:

  • Dealing with all queries to the Library desk effectively and efficiently.
  • Regularly researching within the Library and archive records on behalf of Royal Dublin Society & Council members.
  • Creating reports based on Library usage statistics.
  • Accounting for all income & making appropriate lodgements to finance.
  • Curating and organising RDS cultural exhibitions including:

       The Library's Botanical Art showing at the IADA Fair 2014
       Pianissimo: over a century of classical music at the RDS
       Treasures of the RDS Library & Archive IADA Fair 2015

  • Managing the Library membership database.
  • Designing promotional material for exhibitions held in the Library.


Jan 2012Mar 2013

Music Studio Manager

Private Recording Facility Cork Street Dublin 8

Duties included:

  • Managing the day to day running of the facility.
  • Maintaining the studios profitability.
  • Responsibility for the upgrade of all recording technology
  • Point of contact for all artists and producers.




2010Jan 2012

New Business Administrator

AA Ireland

Duties included:

  • Monitoring the release of customer's annual AA motor statements. Ensuring all CS agents daily open incident schedules were closed in correct order.
  • Updating customer details within Relay (CRM System) and ghost printing to ensure AA correspondence policy was adhered to.
  • Processing and managing the storage of specific commercial customer's insurance underwriter certificates.
20052010

European Customer Service Co-Ordinator

Avid Technology / Digidesign

Duties Included:

  • Liaising with service agents throughout Europe on a daily basis to prioritise high level customer support issues.
  • Monitoring and prioritising major client repairs for Abbey Road, Pinewood Studios, Sky Television and the BBC.
  • Resolving all internal ISO audits to maintain the highest international standards.
  • Analysing European repair statistical data and compiling reports to better forecast and avoid any potential spikes in the field fail rate.
  • Ensuring all financial transactions were accounted for within SAP and reported to the board of directors.
  • Maintaining a European customer and authorized repair center database to ensure effective management of all client accounts.
  • Making technical, statistical and financial information available for company management while stringently observing corporate confidentiality directives.

references

key strengths

• Excellent organizational and co-ordinating skills.
• Experience running high-level workloads to strict deadlines.
• Capacity to remain calm under pressure and work well within a team. 
• Facility to exercise good judgement and sound reasoning.

• Organised approach to prioritising important tasks.
• A key emphasis on clients needs.
• Clear and concise communication skills.
• Ability to work energetically and proactively in order to resolve issues.

education

2015                         FETAC Level 5 Distinction: Desktop Publishing Blackrock College
2008                         City & Guilds Cert: Digital Video Production National Media College
2005                         Jefferson Certificate: MS Excel work practices IACT
1999-2000               City & Guilds I II: New Media Technology
Pulse Recording College
1998-1999               NCVA Level I & II: Sound Engineering Kylemore College