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Technical & Delivery Consultant (Projects Management in Asia region)

Professional Summary

Experienced IT Project Manager with 9 years of background in logistic and healthcare industry, IT security and government and private sector. Excellent Interpersonal and communication skills with internal and external stakeholders. Solid technical knowledge in IT products in devising IT solutions for improved business efficiency. Effective at leading and managing diverse team members or vendors to accomplish business goals. Deep exposure to multi-cultural working environments and adapted to travelling oversea for work or training. Decisive, action-oriented, driven with problem solving mentality and able to work in a team or alone.

Work Experience

ST Logistic

Apr 2016Present

Assistant Manager (IT Customer Applications)

Manage stakeholders’ expectation on project portfolio with guidance to the team

* Responsibility

  • Lead IT projects in logistic, healthcare, defence, government and commercial sector
  • Advise upper management and customer on technology, design and trend
  • Develop project portfolio strategies in alignment with core technologies strategic architectural roadmaps
  • Ensure development projects are delivered on time and on budget
  • Provide over-all direction to multiple projects team members and vendors
  • Motivate and drive team members and vendor to ensure high performance and productivity
  • Engage in tender related activities as IT domain expert to devising IT solutions for the customer

* Highlight/Achievements

  • Appointed and lead as IT Business Partner for Healthcare group to oversee and manage IT projects delivery
  • Lead and develop company’s IT capabilities (systems)
    • eMarketplace
    • Clinic Management, Training and Health Screening System
    • Event Monitoring System
    • Web Ordering System
    • eRegistration and Kit-Exchange System
  • Completion of system integration (WMS) and interface to customer’s ERP system such as SAP


Mar 2015Apr 2016

Technical & Delivery Consultant (Projects Management in Asia Region)

Manage stakeholders’ expectation on new and existing projects with product technical knowledge

* Responsibility

  • Working with stakeholders to understand current technical environment and future technology requirement
  • Regular oral presentation on product offer (Pre-Sales to Post Sales) to customers in Asia region
  • Align management’s strategy with customer and Sales Team expectations
  • Lead and accountable for new and existing projects (Technical offer, schedule, costing, risk and samples)
  • Manage QA engineers on products quality issues and testing
  • Provide consultancy and training to the customers

* Highlight/Achievements

  • Manage project in the working team (on technical offering and deliverable) and winning the tender to deliver security product to customer on 2016

Ministry of Home Affair 

Aug 2010Mar 2015

IT Operation Officer (Solution operation and projects management)      

Manage stakeholders’ expectation and oversee operations with the use of Large-scale IT Solution (GIS and SAS)

* Responsibility

  • Working with stakeholders on supporting IT solutions (Users, Vendor and Management)
  • Manage solution’s SLA and support organization core of business activities
  • Lead and accountable for Geospatial System (GIS), Data-analytical system (SAS) to drive service excellence
  • Manage project change and deliveries
  • Train to function as a IP domain expert, offer consultancy in projects

* Highlight/Achievements

  • Lead and develop KPI system for tracking with early completion and cost saving of 300k
  • Selected to be part of the cyber security program (IP/mobile app security, Internet communication/decoding and data analysis) to be train and function as a domain expert
  • Early promotion to next grade within 2 years

JMC IT Services

Dec 2008Feb 2010

Software Developer

Software Developer (software, network & database management)                                                                                  Dec 08 - Feb 10

Manage project from initial stage to completion on IT solutions (Inventory/warehouse and medical solution).

* Responsibility

  • Manage project milestones on requirement gathering, derive the scope, planning on schedule and activities, and identify resources need, risk analysis, procurement and getting stakeholder to approve.
  • Create solution design and modules, manage the deliverable and ensure it is on schedule
  • Manage company server and configuration of network

* Highlight/Achievements

  • Key contributor in managing and developing inventory solutions with on-time completion and cost saving of 200k

Singapore Armed Force

Dec 2006Dec 2008

Finance Officer Assistant

Assist Finance Officer in projects and tasks that has to be strictly adhered to the finance directive guidelines

* Responsibility

  • Understand the business process and work with FO in the finance related scope
  • Using solution (ePS and ES) and configure system roles upon request
  • Generate report and keep track of budget status throughout the financial work year

* Highlight/Achievements

  • Awarded ‘Outstanding’ in performance
  • Completed the setup of an interactive intranet website for the unit on time

Fida International

Jan 2006Jun 2006

IT Support

Perform direct support and maintenance to the company products

* Responsibility

  • Provide maintenance support for existing applications and products
  • Support internal operation and troubleshoot company hardware, software and related products
  • Support product troubleshooting and configuration over phone or walk-in with customer


University of Wollongong, SISAT

Jun 2006Jun 2008

Bachelor of Information Technology (Computing)

Temasek Polytechnic

Mar 2003Mar 2006

Diploma in Information Technology (E-Comm)

Xinmin Secondary School

Jan 1998Dec 2002

'O' Level


Internet traffic analysis

Internet protocol decoding and analysis

Secure identity solutions

Secure ID cards and biometric passport security features with embedded solutions in the chip

Technical skillset
Proficient in Web Application Development, .NET framework 3.5 or above, MS Visual Studio IDE, IIS Server, Win/Web App, Web Services, C#,, Java (Basic), SQL Server 2003/2008, Oracle DB Administration, Basic Mobile (Android) development



SAP Business Object Enterprise XI 3.0 Completion

Administrating server and security, design and deploy.


Project Management Professional (PMP) Completion


ITIL V3 Foundation for IT Service Management Certified