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Charles Julian Jr

elearning developer, technical writer

Skills

8
8
8
6
InDesign
Technical documentation development tool.
4
Microsoft Visio
Creates static and interactive flow diagrams.  
6
Microsoft PowerPoint
Slide-based presentation tool that supports multimedia.
8
Microsoft Word
Word processing tool, commonly used to develop technical documentation.
4
FrameMaker
Technical documentation development tool for complex and long documents.
4
Cascading style sheets
Automatically applies styles and user interface designs to multiple XML-based content files.

Work History

Previous Technical Positions

Acuity Imaging, Inc.

Nashua, NH

Documentation Manager, Senior Technical Writer

Managed team of technical writers. Designed, wrote, and published user manuals for Windows- and Mac-based machine vision products using FrameMaker. Improved documentation and quality processes while reducing costs and delivery times. Reviewed and edited work of subordinates. Prepared hypertext manuals for online distribution, producing timely and cost-effective information.

Digital Equipment Corporation

Nashua, NH

Course Development Manager, Principal Software Course Developer

Managed team of course developers. Designed and developed courses in the following formats: computer-based training (CBT), Interactive Videodisc Information System (IVIS), self-paced instruction (SPI), and instructor-led training (ILT). Wrote proposals and training plans. Budgeted, scheduled, tracked, and reported projects for on-budget, on-schedule delivery.

Nashua Corporation

Nashua, NH

IT Quality Assurance Manager, Lead Programmer, Senior Systems Analyst

Managed all MIS training and education programs, developed standards and procedures, and supervised Quality Programs. Managed "quality circles" throughout the corporation and motivated dozens of front-line employees. Analyzed, programmed, and maintained order entry/billing, inventory control, and sales analysis systems using IBM COBOL.

2009Present

Technical Writer, WebHelp Developer, Instructional Designer, Project Manager

Independent Contractor

Use single sourcing techniques to develop WebHelp online help systems using MadCap Flare. Create blogs for building customer communities. Create technical documentation, white papers, technical manuals, web-based training courses.

2008Present

Senior Technical Writer

Bradford Networks

Updated and reorganized outsourced FrameMaker documents for network access control (NAC) products. Used creative thinking and research techniques to save the company more than $44,000 over another documentation production system. Successfully proposed MadCap Software suite of help authoring tools for single-source, multiple-target document system. Automatic evening builds replaced tedious, labor-intensive builds, improving information timeliness and accuracy.

2001Present

Instructional Designer

GenRad

Updated  Shop Floor Line Management course using FrameMaker.

1995Present

Senior Technical Writer

Articulate Systems, Inc. (now Dragon Systems)

Wrote PowerSecretary 2.0 User Manual (voice recognition).

"The manual is well organized and clearly written." - MacUser, September 1995, page 42.

20082009

Senior Technical Writer

Cornerstone Software, Inc

Developed 250-topic WebHelp online help system for enterprise leasing system using MadCap Flare to reduce software support costs and improve sales. Designed and implemented functional and stylish user interface using cascading style sheets (CSS). Integrated single sourcing methods, including variables and conditional text, to produce multiple outputs from a single Flare project. Incorporated Source Safe into project.

20072008

Senior Technical Writer

Thermal Dynamics (Thermadyne)

Wrote user documentation for welding and cutting equipment using Adobe Pagemaker. Illustrated hardware assembly using Adobe Illustrator.

20052007

Instructional Designer, Senior Technical Writer

Wrote technical documentation and white papers. Wrote standards and procedures documents for .NET developers, and developed web-based On Call procedures site using Visio. Developed training manual for trading specialists.

20012005

Instructional Designer, Senior Technical Writer

Hewlett-Packard, Compaq

Designed and developed quality and cost-effective WBTs for Rack Fundamentals, UPS Fundamentals, Graphics Cards, Desktops, and Workstations. Integrated third-party search engine into HP WBT standard templates for inclusion in all HP WBTs and wrote search engine user's guide. Wrote Web-based white paper for PC Comm Station/Pro. Wrote SkillPack Installation and Support Guide. Developed OpenVMS Primer e-learning course using Dreamweaver. Developed AlphaServer Consoles module and labs. Developed StorageWorks e-learning course using FrontPage. Developed user guide, online help using RoboHelp, and test drive Web site for Web-based network performance tool.

19992001

Instructional Designer, Senior Technical Writer

Compaq

Designed and created e-learning courses using FrontPage.

19981999

Senior Technical Writer, Web Developer

Teradyne, Inc.

Developed internal (intranet) and external Web sites for the INTEGRA Test Division using FrontPage. Wrote user manual for automatic test equipment.

19971998

Senior Technical Writer

Fidelity Investments

Fidelity Investments

Wrote Check Operations Procedures Guide (for hardware and software), developed Web site for company-wide information access, and wrote user manual for Lotus Notes-based project management database.

Education

Diploma

Computer Learning Centers

Honor Graduate, GPA: 4.0

B.S.

Magna Cum Laude

B.S.

Cum Laude

M.S.

University of Phoenix Online, 2007, GPA: 4.0

Objective

Seeking opportunity to develop eLearning courses using state-of-the-art development tools.

Portfolio

Social Networking

Interest

Playing golf, although golf usually plays me!

Military Experience

United States Air Force honorably discharged veteran. Special Electronics Technician. Held United States Air Force Top Secret security clearance.

Professional Attitude

  • Results-driven information architect enhances the quality of corporate information and training.
  • Enthusiastically nurtures solid, long-term relationships with all departments.
  • Minimizes expenses with quality deliverables.
  • Employs a strong work ethic and critical thinking to transition the image of IT Documentation and Training from a cost center to a profit center.
  • Assists Quality Assurance with product testing.
  • Quickly learns products and development tools, and tirelessly delivers more than expected.
  • Uses strong organization skills to produce unmatched quality, usability, and customer satisfaction.
  • Keen understanding that quality and customer satisfaction drive success and profits.
  • Creative certified project manager with steadfast commitment to quality, on-time deliverables.
  • Team player who works effectively with stakeholders, including project teams, managers, subject matter experts, and customers.

Major Accomplishments

  • Developed 250-topic WebHelp online help system using MadCap Flare to reduce software support costs and improve sales.
  • Designed and implemented functional and stylish user interface using cascading style sheets (CSS). Integrated single sourcing methods, including variables and conditional text, to produce multiple outputs from a single Flare project. Incorporated Source Safe into project.
  • Improved documentation processes, saving client $44,000+.
  • Recommended and implemented a single-source, multiple-target, system using MadCap Flare help authoring tools. Automatic evening builds replaced tedious, labor-intensive builds, improving information timeliness and accuracy.
  • Developed training courses, including: Web-based training (WBT, eLearning), instructor-led (ILT), computer-based (CBT), self-paced instruction (SPI), interactive videodisc information system (IVIS).
  • Managed corporate "Quality Circles" and motivated dozens of front-line employees under the guidance of Dr. W. Edwards Deming.
  • Developed technical writing blog using TypePad.
  • Managed documentation and training groups, and successfully delivered quality products on time.
  • Wrote PowerSecretary User Manual (voice recognition hardware and software). “The manual is well organized and clearly written.” MacUser magazine, September 1995, page 42.
  • Certified Project Manager.
  • Work effectively with stakeholders, including project teams, managers, subject matter experts, and customers.

Summary

Instructional Designer, Online Help Developer, Technical Writer with extensive experience creating web-based training courses (Dreamweaver, FrontPage), Technical documents (InDesign, FrameMaker), online help (Flare, RoboHelp), project plans, training courses in additional formats, standards and procedures documents.  Strong technical, analytical, problem solving, communication and relationship management skills.

Certifications

Certified Internet Professional, Internet Business Strategist

Novell

CompTIA IT Project+ Certified Project Manager

CompTIA