Director of Research and Technology
• Member of the senior management team that directed all operations of the division.
• Brought print directory onto the internet with an interactive, searchable, database-driven website.
• Managed staff of 16 researchers and supervisors.
• Identified and mentored leaders, improved morale, installed motivational programs.
• Developed real-world tracking measurements for the department. Aligned people, processes, and procedures to better support corporate goals.
• Produced customer surveys and acted on results to improve the website’s usefulness.
• Developed web-based data entry and reporting systems that enabled us to reduce headcount by 30% while increasing production and quality. Reduced cost of the basic work unit by 50%.
• Oversaw development of Business-to-Business website that registered over 35,000 qualified users, shows over 100,000 ads per month.
• Integrated data collection, print production, and web publication processes and procedures and produced integrated reporting across domains.
• Integrated customer-provided XML, Access, Spreadsheet data sources into data collection processes.
• Created and produced electronic newsletter and other electronic advertising revenue streams.