Download PDF

Work History

FEB 2017Present

Systems Administrator

Polytainers

Celebrating it's 50th year in business, Polytainers is one of the largest producers of specialty containers for food and dairy companies across North America.
This role is not your average sysadmin type of role- The IT infrastructure at Polytainers is a complex relationship between robotics, IO, VM's, IOT, PLC’s and an ERP system that is bullet-proof.

-Fulfillment of the day to day needs of my peers is balanced with the management of our site to site voice and data infrastructure sitting in a virtual environment backup by Veam.  Our SD wan accelerator keeps us connected to our sister site in Missouri.  
The business systems supported in our day to day operations include:

ERP LX, VMware, Cognos, Workflow, Veeam, Airwatch, Server 2008-2012, Barracuda Filtering, Exchange 2013, SQL, Adobe, Aerohive, Vipre, Cisco, Dell EMC Sans, Cisco Unity, Mattec, Juniper, Honeywell,  bridgelogix, Esko and more.


2005-04Present

Owner / Operator

iCon Consulting Toronto

iCon Consulting is a Private IT Consulting firm in the GTA. The company was started in 2005 with a handful of private and personal clients requiring support, consulting and technical management. 

  • Email management/migrations - Office 365, Reflexions spam filtering
  • Network admin, A/D, IIS, Wlan, TCP filtering, firewalls, routing, NAT
  • Web design & hosting - WordPress, Website Builder, Godaddy.
  • Data management/backup - Novastor, DropBox, Backup Exec.
  • Mobile device management - Logmein Rescue, BES, Iphone, Android
  • Desktop support -OSX, Xp - Win10.  imaging, recovering with Acronis
  • Built material for training staff & clients on various new technologies, protocols
  • Laptop & Desktop Repair, upgrades, customizing and vendor fulfillment.  

**Clients include Bumstead Productions, Muti kitchen & Bath, Rbinc-Sports.

2014-032017-02

Manager / Technical Lead

Jtek Network Solutions
  • Consultant and team lead providing Tier 2 support to a client base of 400+
  • Utilized LAN, WAN, VPN, WLAN, DNS, DHCP, TCPIP, powershell, scripting tools and other principles
  • Migrated Jtek's client base to Connectwise - resulting in increased profitability.
  • Planned & performed migrations from pop/imap to 365 or 2012 Exchange
  • Built servers & networks from scratch integrated with proprietary 2D & 3D X-ray hardware & software - Kodak, Sirona, Planmeca, Gendex, Capturelink, SQL
  • Setup and managed HyperV & Vmware ESXi virtual environments.
  • Spec'd and quoted projects for potential and existing clientele.
  • Recovered and blocked ransomeware attacks - ESET, malware tools
  • Scouted, interviewed and hired talent.

**Clients include: Dawson Dental, Dental Corp of Canada, THN

2012-102013-12

Systems Administrator / Escalations

Techify aka TDCNET
  • GTA based MSP providing support, management & maintenance.
  • Fully Automated Helpdesk using Connectwise and Level Platforms
  • Escalations support for OSX and Windows XP - Win8, 2003-2012 server
  • Network admin, troubleshooting, toning, punching, certifying CAT5e
  • Backup management with Storage Craft, Backup Exec.
  • Designed & Installed clustered WAPS, Meraki cloud AP's, Ubiquiti Network AP's
  • Managed multi-function printers, scanners, smtp relays, hardware alerting

**Clients include Remax Hallmark, Ontario Motor Coach, Ontario PC Party

2001-052012-12

Systems Administrator / Consultant

It Networked Systems
  • Multi-Platform systems administrator -OSX, Windows, Vmware, Pfsense
  • Configuration and Debugging of POE Switches, Routers, Waps, SANs
  • Voip PBX management & sip configuration -Trixbox, Asterisk, Avaya, Aastra
  • Cloud, 365, & mobile device specialist. BES to iOS migrations
  • Performed ssh data recovery for early bricked IOS devices 
  • MAC specialist / windows integration via smb, afp protocols

**Clients Include: Avison Young, Pardons Canada, CPM Realty.

20032008

Field Manager / Engineer

NEC Unified Solutions/Intellys Corporation
  • Canadian field Manager, Logistics and support liaison for 7-Eleven Ontario
  • Lead project coordinator - rolled out WLAN upgrades, wireless handhelds, POS
  • On-site and remote support - Windows 2000+ based servers, scanners, touchscreens, printers and all peripherals in store.
  • Trained staff per location as required during wireless pos rollout.
  • Blackbox support for RBC and other financial data centres.  installed optical cards, media converters and POE switches under tier 3 guidance.

**primary clients - 7-Eleven, Blackbox, Motorola

Specialties:

 OSX, Windows Server 2003-2012, Esxi, SQL, Freebsd, Voip, Pbx, Cat5e, iSCSI/raid, Air magnet, Motorola Handhelds, Android, Windows Mobile, iOS, NEC POS, MF Printers. Microsoft Exchange, Active Directory, Terminal Services, Oracle, Active Sync, Telnet, DOS, SSH, Citrix, TeamViewer, Network+, SMTP, VPN, FTP, HTML, Office, Microsoft Hosted Email Migrations, Cyberoam firewalls, Azure, Sharepoint, Data Recovery, Audio Engineering, Level Platforms, Connectwise, Labtech, Abelsoft, Dentrix, Phosphorus Imaging, 3d Panoramic Hardware, Gendex, & Sirona Sensors, Capturelink, Henry Schein, Ransomeware prevention/recovery, Acronis Imaging, Novastor Encrypted Cloud Backup, IoT, Audio Visual integration, projection, A+++

Education

19941996

Computer Science

Niagara College
19891993

High School Graduate

Denis Morris 

Business Certificate

Volunteer Experience

YWCA - Organized and planned field trips and events for a variety of children with Mental and Physical Disabilities.

Languages

English - Native, Written and Spoken

French - Secondary, Conversational and Written

Recommendations

"I worked with Chris at TDCNet for over a year handling second and third level escalation issues. He was very welcoming when I joined the team. He is both technically sound and able to handle multiple workloads simultaneously. He is a team player that goes out of his way to make the clients happy. Thanks for all the guidance and advice you have given to me Chris."
— Brian Persaud, worked directly with Chris at TDCNet Inc.

"I have had the pleasure of Chris's IT support for the past 2-3 years. He has provided exceptional customer services, shown his extensive knowledge in the IT field and made himself available for any inquiry, be it day to day or large escalations. I would highly recommend Chris as your 'go to' guy!"
— Charlene Stone, PCP, Dawson Dental Centres, was Chris's client

"It was always a pleasure to have Chris attend to our IT needs. We could always rely on Chris to promptly identify the issue(s) concerning our computer related problems and recommend a solution."  — Amanda Walmsley, client at GPM

"Chris is an honest, loyal and dedicated consultant who works with a high level of commitment to any task."  — Craig Williams, managed Chris at It Networked Systems

"Chris is a solidly reliable engineer and field resource, demonstrating leadership, professionalism, and integrity in every aspect of his job performance. His IT skills during the 7-Eleven project enabled us to ramp-up site installation production ahead of schedule, due to his tremendous attention to detail, providing technical efficiencies which were then transferred to a continent-wide team of field resources."  — Ken Yarmosh, managed Chris at NEC Unified Solutions / Intellys Corporation