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Work History

2014-03Present

Manager / Technical Lead

Jtek Network Solutions
  • Consultant and team lead providing Tier 2 support to a client base of 400+
  • Utilized LAN, WAN, VPN, WLAN, DNS, DHCP, TCPIP, powershell, scripting tools and other principles
  • Migrated Jtek's client base to Connectwise - resulting in increased profitability.
  • Planned & performed migrations from pop/imap to 365 or 2012 Exchange
  • Built servers & networks from scratch integrated with proprietary 2D & 3D X-ray hardware & software - Kodak, Sirona, Planmeca, Gendex, Capturelink, SQL
  • Setup and managed HyperV & Vmware ESXi virtual environments.
  • Spec'd and quoted projects for potential and existing clientele.
  • Recovered and blocked ransomeware attacks - ESET, malware tools
  • Scouted, interviewed and hired talent.

**Clients include: Dawson Dental, Dental Corp of Canada, THN

2005-04Present

Owner / Operator

iCon Consulting Toronto

iCon Consulting is a Private IT Consulting firm in the GTA. The company was started in 2005 with a handful of private and personal clients requiring support, consulting and technical management. 

  • Email management/migrations - Office 365, Reflexions spam filtering
  • Network admin, A/D, IIS, Wlan, TCP filtering, firewalls, routing, NAT
  • Web design & hosting - WordPress, Website Builder, Godaddy.
  • Data management/backup - Novastor, DropBox, Backup Exec.
  • Mobile device management - Logmein Rescue, BES, Iphone, Android
  • Desktop support -OSX, Xp - Win10.  imaging, recovering with Acronis
  • Built material for training staff & clients on various new technologies, protocols
  • Laptop & Desktop Repair, upgrades, customizing and vendor fulfillment.  

**Clients include Bumstead Productions, Muti kitchen & Bath, Rbinc-Sports.

2012-102013-12

Systems Administrator / Escalations

Techify aka TDCNET
  • GTA based MSP providing support, management & maintenance.
  • Fully Automated Helpdesk using Connectwise and Level Platforms
  • Escalations support for OSX and Windows XP - Win8, 2003-2012 server
  • Network admin, troubleshooting, toning, punching, certifying CAT5e
  • Backup management with Storage Craft, Backup Exec.
  • Designed & Installed clustered WAPS, Meraki cloud AP's, Ubiquiti Network AP's
  • Managed multi-function printers, scanners, smtp relays, hardware alerting

**Clients include Remax Hallmark, Ontario Motor Coach, Ontario PC Party

2001-052012-12

Systems Administrator / Consultant

It Networked Systems
  • Multi-Platform systems administrator -OSX, Windows, Vmware, Pfsense
  • Configuration and Debugging of POE Switches, Routers, Waps, SANs
  • Voip PBX management & sip configuration -Trixbox, Asterisk, Avaya, Aastra
  • Cloud, 365, & mobile device specialist. BES to iOS migrations
  • Performed ssh data recovery for early bricked IOS devices 
  • MAC specialist / windows integration via smb, afp protocols

**Clients Include: Avison Young, Pardons Canada, CPM Realty.

20032008

Field Manager / Engineer

NEC Unified Solutions/Intellys Corporation
  • Canadian field Manager, Logistics and support liaison for 7-Eleven Ontario
  • Lead project coordinator - rolled out WLAN upgrades, wireless handhelds, POS
  • On-site and remote support - Windows 2000+ based servers, scanners, touchscreens, printers and all peripherals in store.
  • Trained staff per location as required during wireless pos rollout.
  • Blackbox support for RBC and other financial data centres.  installed optical cards, media converters and POE switches under tier 3 guidance.

**primary clients - 7-Eleven, Blackbox, Motorola

Specialties:

 OSX, Windows Server 2003-2012, Esxi, SQL, Freebsd, Voip, Pbx, Cat5e, iSCSI/raid, Air magnet, Motorola Handhelds, Android, Windows Mobile, iOS, NEC POS, MF Printers. Microsoft Exchange, Active Directory, Terminal Services, Oracle, Active Sync, Telnet, DOS, SSH, Citrix, TeamViewer, Network+, SMTP, VPN, FTP, HTML, Office, Microsoft Hosted Email Migrations, Cyberoam firewalls, Azure, Sharepoint, Data Recovery, Audio Engineering, Level Platforms, Connectwise, Labtech, Abelsoft, Dentrix, Phosphorus Imaging, 3d Panoramic Hardware, Gendex, & Sirona Sensors, Capturelink, Henry Schein, Ransomeware prevention/recovery, Acronis Imaging, Novastor Encrypted Cloud Backup, IoT, Audio Visual integration, projection, A+++

Education

19941996

Computer Science

Niagara College
19891993

High School Graduate

Denis Morris 

Business Certificate

Volunteer Experience

YWCA - Organized and planned field trips and events for a variety of children with Mental and Physical Disabilities.

Languages

English - Native, Written and Spoken

French - Secondary, Conversational and Written

Recommendations

"I worked with Chris at TDCNet for over a year handling second and third level escalation issues. He was very welcoming when I joined the team. He is both technically sound and able to handle multiple workloads simultaneously. He is a team player that goes out of his way to make the clients happy. Thanks for all the guidance and advice you have given to me Chris."
— Brian Persaud, worked directly with Chris at TDCNet Inc.

"I have had the pleasure of Chris's IT support for the past 2-3 years. He has provided exceptional customer services, shown his extensive knowledge in the IT field and made himself available for any inquiry, be it day to day or large escalations. I would highly recommend Chris as your 'go to' guy!"
— Charlene Stone, PCP, Dawson Dental Centres, was Chris's client

"It was always a pleasure to have Chris attend to our IT needs. We could always rely on Chris to promptly identify the issue(s) concerning our computer related problems and recommend a solution."  — Amanda Walmsley, client at GPM

"Chris is an honest, loyal and dedicated consultant who works with a high level of commitment to any task."  — Craig Williams, managed Chris at It Networked Systems

"Chris is a solidly reliable engineer and field resource, demonstrating leadership, professionalism, and integrity in every aspect of his job performance. His IT skills during the 7-Eleven project enabled us to ramp-up site installation production ahead of schedule, due to his tremendous attention to detail, providing technical efficiencies which were then transferred to a continent-wide team of field resources."  — Ken Yarmosh, managed Chris at NEC Unified Solutions / Intellys Corporation