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Education

19982002

Fellenberg Training Centre / MCAST

Diploma in Industrial Electronics

Grade: Credit

Work experience

2016Present

Operation Support Analyst

365squared

As an Operations Support Analyst, my duties within the 24x7 Service Management Centre include:

  •  Live monitoring of remotelty installed SMS firewalls
  •  Creating, following, and replying to tickets with  clients to provide support regarding any request, query or issue they might have.
  • Analyse data from several sources and edit firewall parameters accordingly to manage SMS traffic as desired
20032016

Senior Technical Officer - Radio Operations

GO Mobile
  • Mobile base station commissioning including hardware installation and software configurations
  • Radio Network faults, maintenance and commissioning
  • NOC duties - Radio network remote monitoring, support and handling support tickets
  • TV head end NOC transmission operator - live feeds monitoring for playback  and recording
20002002

Technician Apprentice

Gozo Channel Company Ltd
  • Ferry electrical  and electronic systems faults and maintenance

Certifications

Oct 2015Mar 2016

CCNA Routing and Swithing

Institute of Computer Education (ICE) Malta

Attended and completed successfully all 4 modules of CCNA Routing and Switching course. Did not however sit for the industy exam yet.

20142014

Website Development Fundamentals using PHP and MySql

Institute of Computer Education (ICE) Malta
20132014

Web Design Associate using Adobe Dreamweaver

Adobe
19991999

Licence to act as a Wireman

Enemalta licence A
19981998

GCSE O-Levels

English, Maltese, Italian, French, Computer Studies, Mathematics, Graphical Design, Physics, Religion.

Other

  • Currently enrolled in MCSA Windows server 2016 certification at ICE MALTA - course ends August 2018
  • Currently enrolled in ITIL foundations  certification at PwC training academy  - course ends 26 February 
  • Touch-Typing skill @ 45wpm
  • Excellent fluency in Maltese, English and Italian
  • I would say my greatest skill of all - I have expercience in NOC environments, I am hardworking, motivated, honest and willing to learn