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Work experience

Mar 2012Oct 2014

Contract Administrator II

Sungard, Wayne Pa
  • Cares SuperUser (able to add, delete, update billing).
  • Support Sales Force in the interpretation of existing customer contracts and in creation of standard contractual language.
  • interface between sales force and legal department on contractual issues.
  • Assist in the interpretation and processing of contract information through Contract Administration/Billing System for the purpose of maintaining customer database and generation of monthly subscriber invoices.
  • Research and address Subscriber/Account Executive issues as they occur.
  • Assist in the completion and verification of various reports.
  • Conduct audit of various accounts when necessary.
  • Draft Contractual provisions in support of customer issues.
Nov 2013Oct 2014

Contracts Administrator - Billing

Sungard, Wayne Pa
  • Responsibilities include validating, assisting in interpretation and processing of contract information through Contract Administration/Billing System for the purpose of maintaining customer database and generation of monthly subscriber invoices.
  • Also approve processed contracts for many major corporations contracting for disaster recovery services, using Oracle, Q2C, and Salesforce. Address subscriber/Account Executive issues as they occur.
  • Assist in completion and verification of various reports.
  • Conduct audits of various accounts when necessary.
  • Complete special projects in a timely manner.
Jan 2009Mar 2012

Client Relationship Specialist II (Customer Service)

Sungard Wayne, PA
  • Responsible for all aspects of the software client experience during the Customer Life Cycle. This includes providing a consistent interface between the customers and SunGard from the presales phase through the implementation phase and into the maintenance and support phase. The emphasis is on the maintenance and supporting of the customer base.
  • Also responsible for all actions associated with termination of customer’s contracts. 
  • Responsible for ensuring contract fulfillment, coordination of communication and all necessary reporting. 
  • Held accountable for maintaining a high level of Customer Satisfaction from themselves and their respected team as well as ensuring a high level of client retention and customer reference accounts.
  • Creating Monthly Billing reports and Invoices for customers.
  • Creating Monthly Maintenance Renewal Letters for customers.
  • Perform Monthly Client Relationship Tasks including: Iron Mountain reviews; cross checking Monthly Reports, MIR3 Reports, Customer Value Spreadsheet and KPI's.
  • Updating the Paragon Customer Value Spreadsheet with bi-directional cross reference with team member; KeyCode review; Last Login Review for both Paragon and Legacy customers, Consulting Database activity review.
  • CP Update of Team Folders for Customer Accessibility; Run the CP Support Contact List to ensure customer have valid Primary Point of Contact with a valid email address for Change Control Notices; Monitor the CRS and Changepoint email boxes and perform actions required with specific focus on legal issues; Monitor CP Queues and respond as needed to each request within 4 hours; Perform actions required for customer management this includes (but not limited to) billing inquirers, billing address changes, keycode monitoring, new customer setup, existing customer information updates to checklists and customer end of life actions.
  • Provide the MIR3 Royalty Reporting Package by the appropriate date each month. MIR3 Reporting Package includes the Pre-2008 and Post-2008 MIR3 customers reports provided to MIR3 Accounting by the 5th of each month. After the electronic version of the Invoices is received, cross reference the totals and if all accruate, Sign the Reports and the Invoice as your acknowledge of accuracy.
  • Provide the Accounting Reporting Package by the appropriate date each month. The Preliminary Report is due by the 15th with the Final Report due by the 25. The Preliminary Accounting Reporting Package includes: Contract Data Sheets. Renewal Letters, Cancellation Letters and the Preliminary Report. The Final Accounting Reporting Package includes: Updates to Cancellations since the preliminary, Updates to Billing since the preliminary and The Final Report.
Jan 1998Jan 2006

Software Engineer 4, IT Department

Siemens Mecical Solutions Formaly Shared Mecical Systems

Software Engineer 4, IT Department 1998 – 2004

  • Lead Technical Support Specialist for PeopleSoft Accounts Receivable, Asset Management. Provided monthly, quarterly, and year-end information.
  • Initiated backup support for Accounts Payable and General Ledger.
  • Lead Analyst for developing and maintaining reports generated from an in house Customer Management System (PACE) using SAS as the Report Writing tool.
Jan 1995Jan 1998

Supervisor - Corporate (Remote Customer Operations) RCO Technical Support Help Desk

  • Provided direct supervision of four employees and assisted in training other members within various groups.
  • Maintained a high level of customer satisfaction, ensuring all customers’ CICS’s were up and processing efficiently.
  • Acted as first level support for other departments in Information Services.
Jan 1993Jan 1995

Programmer Analyst

  • Provided software solutions for various SMS, IBM products.
  • Diagnosed hardware and operating system problems and coordinated solutions through multiple SMS departments to ensure completion of all customer and in-house, day-end job flows.
Jan 1988Jan 1993

Programmin Support Specialists I & II

  • Provided technical support to over 200 IBM-based hospital sites under MVS SP/XA and JES2. Experience includes IBM JCL and utilities, TSO/E, ISPF/PDF, CICS (TCT/FCT), SDSF, IOF NCCF, CA-1/7 and S2K.
  • Resolved client issues regarding Batch processing, application problems, communication problems, and operating and Hardware issues.



PeopleSoft Education
Jan 1978Jan 1980

Diploma - Professinal Computer Career Program

Maxwell Institute, Computer Learning Center


Cares SuperUser, Salesforce. ChangePoint, LiveLink, Oracle, PeopleSoft 8.0, PeopleTools, SQR, PeopleCode, Crystal Reports, DBA, TPX, TSO, ISPF, DB2, IBM MVS/ESA JCL, JES2, IDCAMS, SAS, QMF, SQL, Microsoft Word, Excel, Access, PowerPoint, MS Project, Lotus Notes 7.0, Cobol II, Application System Design, Programming, Operator/Technical trouble shooting, Client interface. Support Programming a multi-CPU IBM 3090 MVS XA/JES2 Environment.


Contract Administrator II / Client Relationship Specialist II (Customer Service) and Software Engineer with proven experience in supporting external clients, internal departments including VP and executives management, and corporate personal. Strengths include attention to detail, requirements analysis and technical knowledge. Motivated by new challenges and dedicated to meeting deadlines.