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Hospitality professional with over 15 years in management, customer service, team building, training, reputation management and accounting. Rational thinker, grounded and focused in the belief that excellent service will bring the  most success. Known as a servant leader placing the needs of others before my own.

Work History

Sales and Support Manager

Intown Suites Extended Stay Living
Dec 2015Current
  • Awarded highest first time audit score in Market (98)
  • Provide support to General Mangers in day to day operations across several Properties between Austin and San Antonio, Texas.
  • Serve as General Manager in the absence of Property Managers.
  • Assist properties with special projects 
  • Perform room & facility inspections.

Sales & Social Media Consultant

Alpha Rx Plus LLC.
Nov 2014Dec 2015
  • Advise and create social media strategies to increase brand awareness, online sales and customer service.
  • Social media monitoring; reputation management; and email marketing campaigns.
  • Direct sales of dietary products and content creation for company blog and website. 
  • Responsible for 400% Growth in sale of flagship product and introduction of latest product.

Night Auditor

Hampton Inn & Suites San Antonio Airport
May 2015Dec 2015
  • Fully immersed myself in Hamptonality to provide on brand service
  • Provided support to the team by filling in the gap where ever there was a labor shortage.
  • Awarded Employee of the Month and High five Award for service to guest and employees.
  • Compiled and submit financial reports pertaining to cash receipts, credit card receipts and house accounts.
  • Monitor social media sites ( Facebook & Twitter) to engage guests and post daily updates.

Purchasing Manager

Sheraton Gunter Hotel
Jul 2014Nov 2014
  • Responsible for ensuring price quotations were up to date; Monitor vendor’s reliability and dependability and established contacts with prospective suppliers; Ensure goods are received on time; Cut unnecessary and excessive spending. 
  • Secured delivery of required market list items at reasonable prices and maintaining quality standards; Ensure the quality of goods meet Hotel and brand standards;
  • Review Purchase requisitions and Purchase Orders; Monitor the condition of facilities and make recommendations on maintenance repairs. Prepare and produce detailed financial reports as required in a timely fashion

Front Office Manager

Sheraton Gunter Hotel
May 2002Jul 2014
  • Oversee the day-to-day operations of the Front Desk, Bell Staff, Valet, Club Lounge and associated functions. Assist Revenue Manager with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met. Oversee and participate in guest check in and check out.
  • Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs Responds quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken.  Follows up to ensure guest satisfaction. Coach and Counsel as needed and document all performance related discussions and actions.
  • Setting up group billing, making forecasts, controlling and placing orders for supplies. Achieve budgeted revenues and expenses to maximize profitability related to the rooms department. Maintain correct procedures for hotel accounting, credit control, handling of financial transactions and personal information.


Certificate in Hotel/Restaurant Management

Penn Foster Career College
Jun 2006Feb 2007

History of Lodging; Accounting principles; Housekeeping operations and Management; Front Office operations and Management; Sales and Marketing; Yield Management; Human Resource Management; Scheduling; Food storage and handling; Food & Beverage Management; Kitchen Operations; Catering. 

Certificate - Conrad Hilton Short Course

University of Houston, Conrad Hilton College
Jan 2007Jan 2007

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, yield management, leadership, hospitality law, Labor law and food safety.


TABC Seller Certificate #5518876



  • Time Management
  • Behavioral Management
  • Entrepreneurial
  • Critical Thinker
  • Proficient in Microsoft Office Suite
  • Proficient in Galaxy UX / Lightspeed PMS
  • OnQ PMS
  • Micros POS
  • Squirrel POS