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Work experience

Mar 2015Present

Service Delivery Manager


As a Service Delivery Manager, I provide coordination of all service delivery activities and act as a single point of contact to the client whilst executing the mandated contract to ensure delivery of expected SLAs and KPIs. In addition, I forecast revenue and costs of the assigned project and ensure that cost control is maintained.  Further, part of my duties is to identify areas of improvement and provide input and feedback to overall Continual Service Improvement plans.

Aug 2012Mar 2015

Problem Manager


Operationally discharge Problem Management process to various clients, which involved the implementation of a resilient Proactive Problem Management function; leading and driving actions across a multi-vendor platforms. Recognise and pursue opportunities to increase the current service

Jul 2011Jun 2012

Blackberry System Administrator


Maintaining and  supporting the Blackberry Enterprise Server infrastructure which included the resolution of incidents and fulfillment of service requests.

Mar 2011Jul 2011

Tier 1.5 Support


Assist in the Knowledge Transfer of the Service Desk support from Capgemini to alternate vendor and provide Back Office support.

May 2009Mar 2011

Customer Service Advisor


1st Line IT service desk agent


Interpersonal Skills

Service Management

Problem Management

ITIL Processes

Service Desk Management


ITIL® v3 CSI Intermediate

ITIL® v3 Foundation

BlackBerry Certified System Administrator (v5.0)


- English (Native Speaker)

- Afrikaans


- Rugby

- Fishing

- Diving

Text section

Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.).