Christopher Peinke

  • Krakow
  • 517 508 552
Christopher Peinke

Service Manager

Work History

Work History
Mar 2015 - Present

Service Delivery Manager


As a Service Delivery Manager, I provide coordination of all service delivery activities and act as a single point of contact to the client whilst executing the mandated contract to ensure delivery of expected SLAs and KPIs. In addition, I forecast revenue and costs of the assigned project and ensure that cost control is maintained.  Further, part of my duties is to identify areas of improvement and provide input and feedback to overall Continual Service Improvement plans.

Aug 2012 - Mar 2015

Problem Manager


Operationally discharge Problem Management process to various clients, which involved the implementation of a resilient Proactive Problem Management function; leading and driving actions across a multi-vendor platforms. Recognise and pursue opportunities to increase the current service

Jul 2011 - Jun 2012

Blackberry System Administrator


Maintaining and  supporting the Blackberry Enterprise Server infrastructure which included the resolution of incidents and fulfillment of service requests.

Mar 2011 - Jul 2011

Tier 1.5 Support


Assist in the Knowledge Transfer of the Service Desk support from Capgemini to alternate vendor and provide Back Office support.

May 2009 - Mar 2011

Customer Service Advisor


1st Line IT service desk agent



Interpersonal Skills

Service Management

Problem Management

ITIL Processes

Service Desk Management



ITIL® v3 CSI Intermediate

ITIL® v3 Foundation

BlackBerry Certified System Administrator (v5.0)


- English (Native Speaker)

- Afrikaans


- Rugby

- Fishing

- Diving

Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.).