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Work experience

Jun 2014Present

Freelance Technical Writer

Isn't That Write
Averill Park, NY, Freelance Technical Writer— Long and short-term contracts, both virtual and onsite. Chosen from pool of 66 freelancers to provide ongoing editing services(whitepapers, blog posts, ebooks, email blasts) regarding enterprise-grade website security for Imperva Incapsula, Inc. Requires a broad understanding of the seven-layer OSI network model and underlying Internet technologies, as well as general marketing and sales basics. Recontracted with Tesco Controls for two hardware user manuals pertaining to SCADA-driven, advanced programmable logic controller(PLC) and a $1M variable frequency drive(VFD) project.
Apr 2014Jun 2014

Tesco Controls, Inc

Tesco Controls, Inc
Contract), Sacramento, California, Deconstructed~ 300-pg. Toshiba(OEM) PDF user manual and rewrote same in MS Word for new, company-branded variable frequency drive. Prepared salient marketing points for new, SCADA-driven PLC device. Rewrote 80+ pg. quality control proposal for multi-million dollar municipal project managed by CH2MHill. Comped six-pg. marketing brochure, created executive PowerPoint presentation, and developed combination MS Word template| business writing short course| style sheet for company personnel.
Sep 2013Oct 2013

Technical Writer

Wireless Glue
Networks, Inc.(Contract), Pleasanton, California, Technical Writer— Fully-developed first edition of OpenADR software user manual(with screenshots) for industrial electrical utility software running on Macintosh OS.
Sep 2008Jul 2013

Senior Technical Writer

IGT, LLC, dba
Eigen, Grass Valley, California, Senior Technical Writer— Senior technical writer, marketing collateral creator, content developer, and webmaster for medical imaging hardware manufacturer. Wrote and produced hardware| software user manuals, advised engineers regarding GUI issues, tested software, recorded bugs in Test Track Pro, edited scientific papers(including SOPs), produced narrated product videos, and developed marketing collateral for joint Hitachi-Aloka Medical sales program.
Sep 2005Mar 2006

System Operator

California Independent
System Operator(CAISO)(Contract), Folsom, California, Courseware Developer— Team member assigned to write, fact-check, and produce web-based courseware for $170MM Tesco Controls IT systems upgrade. Document| content management system(CMS) experience(Documentum).
Feb 2002Sep 2005

Hewlett-Packard Company

Hewlett-Packard Company
Roseville, California, Concurrently: Documentation Lead and Intranet Webmaster— Wrote HTML web services| SOA documentation for J2EE supply chain applications deployed in worldwide company data centers. Cross-checked disparate documentation with engineers and testers to ensure instructional accuracy.


University of Wisconsin

Northwestern Michigan College