2006 - 2016
Consulting Various Companies
Created and disabled accounts in Windows network environments through Active Directory and Novell.
Created and removed network folders and organizational units.
Created shared e-mail boxes, secondary e-mail boxes and distribution lists through Outlook Exchange.
Replaced POTS phones with Labbra Bluetooth headsets & speakers as well as telephone handsets.
Troubleshoot the Bluetooth devices, settings, and Lync settings for over one thousand users.
Performed remote installation of Office 2016 products.
Assessed the network connectivity and strength of user's computers to determine how to perform the installations.
Determined which programs to remove and which to keep based on the needs of the users.
Troubleshoot installation of Office 365 on Macintosh laptops.
Performed re-imaging and backups for MacBook Pro laptops and iMac desktops.
Performed several PC roll-outs & other technologies outside of terminals and servers.
Replacement of the peripherals of all the devices as well.
Lead teams in some deployment projects as well as being the sole responsible party in other deployments.
Coordinated with the providers of the equipment to perform corrections or open trouble tickets when equipment was faulty.
Coordinated with the engineers to download drivers for the peripherals and test the equipment before declaring the site finished.
Performed level one support and when necessary open up tickets to be escalated to higher levels of support.
Maintained Communication with the customer throughout the process and explain the particulars of the problem in a language they could comprehend.
Built and maintained numerous home business, small business, and not-for-profit networks, which included building and maintaining PCs, servers, routers, switches, wireless access points, network printers and local printers.
Built and maintained profiles with designated network drives and network security.