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Proven leader at developing and improving technical solutions that greatly impact the bottom line.

Work experience

Mar 2016Current

Database Developer

Bowlmor AMF, Mechanicsville, Va
  • Develop ETL procedures by creating and maintaining stored procedures and SSIS packages that perform a variety of operations.  Optimize poor performing processes utilizing various techniques such as query optimization and indexing.
  • Technical design and development lead for a major marketing initiative to improve email campaign and loyalty programs.  Developed processes to deduplicate customer and contact information from various source applications to create a unified view of customer engagements.
  • Develop SSRS reports for a new group events management system built in Microsoft Dynamics CRM.
Aug 2014Jan 2016

IT Manager, Systems and Data Architect

Corporate Creations International Inc., Palm Beach Gardens, FL

Lead the design and development of a new operations platform.

  • Directed the vision and execution to migrate from a legacy system to a high performing web application improving accuracy and workflow.
  • Architect the data model, performed analysis and profiling on the existing data.  Created SQL stored procedures to cleanse and migrate legacy data into the new model in MySQL.
  • Gathered and documented requirements for the front end and created wireframes.  Managed the project using SDLC and AGILE methods along with cloud based source control (Bitbucket) and project tracking (JIRA).

Engineered and implemented a private datacenter. 

  • Designed, deployed and maintained a virtual datacenter using VMWare VSphere 5 on Macintosh hardware improving server utilization. 
  • Enabled separation of services and configured DNS, LDAP, FTP and File Sharing using OS X servers.
  • Created independent production, development and test environments.

 Improved business continuity and disaster recovery plans.

  • Leverage VMWare Fault Tolerance and High Availability features to improve system uptime.
  • Procured the appropriate battery backup configuration to support all mission critical hardware for longer duration's.
  • Created a disaster recovery protocol and set up capabilities at a colocation.
Apr 2014Aug 2014

Manager, Data Services

MedSolutions Inc., Franklin, TN

Led a diverse team of business intelligence developers.

  • Guided the team and contributed to the maintenance and improvement of several large SSAS cubes.  Utilized SQL Profiler to determine what data was accessed most frequently.  Built aggregations to improve end user response times.
  • Managed and contributed to the development and maintenance of internal and external customer reporting totaling over 1,000 SSRS reports.  Identified opportunities using Master Data Services (MDS) to consolidate and purge existing reports.    
  • Coordinated with SQL developers to improve accuracy and data quality of the data warehouse.  Improved SSAS cube processing times by pre-aggregating data during the ETL process.

Partnered with various business units to achieve strategic goals

  • Championed projects that improved data warehouse core subject areas, processes and client relationships.  Clearly communicated project status through weekly updates and milestone meetings.
  • Turn Around Time project delivered the capability to allow departments to analyze the cycle times of their processes and sub processes. Incorporated data governance and a master data management solution.
  • Client Reporting delivered over 500 metrics in a consistent, repeatable process that created an analytics package provided to all customers. Worked in an Agile project methodology with cross functional teams to deliver the product.
Aug 2011Apr 2014

Process Leader / Business Analyst & Developer, Data Warehouse

MedSolutions Inc., Franklin, TN
  • Designed and developed several large SSAS cubes. Created source views, partitions, dimensions, hierarchies, measure groups, measures and wrote MDX to create calculated measures. Created perspectives for various user groups.  Performed data quality checks throughout the development cycle and troubleshot issues during build, deploy and processing.  
  • Developed SQL and T-SQL queries and stored procedures to generate datasets used in SSRS report development. Developed, tabular, matrix and chart reports that contained sub reports and cascading parameters. Managed the subscription service including data driven subscriptions.
  • Gained knowledge and understanding in various concepts of data warehousing and relational databases such as the Kimball and Inmon approaches, OLAP, OLTP and dimension types.
Apr 2010Aug 2011

Capacity Planner, Lean Sigma

MedSolutions Inc., Melbourne, FL
  • Forecasted contact center demands using Excel with exceptional accuracy.
  • Created staffing models using Excel and Erlang C techniques. Significantly reduced staffing requirements without sacrificing service level agreements.
  • Created SQL queries  embedded within Excel to monitor various forecasting assumptions and accuracy.
Feb 2007Apr 2010

Workforce Management Analyst, Operations

MedSolutions Inc., Melbourne, FL
  • Wrote SQL queries that provided financial, contact center KPI and ad hoc reports to support management in daily call center operations.
  • Established reporting to monitor individual agent KPI's for 200+ call center agents.
  • Administered the agent bonus process using balanced scorecards and provided summary analysis to upper level management.