speaking and dealing with consumer complaints
- 4705 park ave, Union City, NJ 07087
Solution-oriented, highly analytical, and a resourceful candidate with over seven years of technical troubleshooting, end-user service, and network development experience. Demonstrated skills in developing and implementing technological solutions with the emphasis on delivering cost-cutting and productivity improvements. Expertise in software configuration, network administration, and the testing/repair of various hardware applications. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.
Performed on-site repair and preventive maintenance on personal computers and related peripherals. Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. Built custom computers to best serve the client's needs. Scheduled work and ordered parts. Estimated and invoiced repairs.
Designed, implemented, and managed wired and wireless networks with firewall and router configurations and anti-malware solutions.
Repairing desktops and laptops and maintained a competent working school computer environment and quickly resolved student and professor issues. Examined technical problems, schedule appointments, and completed all assigned work. Invoice repairs, and ordered parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic interfaces.
Implemented new policies and procedures that significantly improved school computer programs.