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Christopher Canary

Incident Management Engineer 3

Work experience

Feb 2017Present

Incident Management Engineer 3

Covestic Inc.
  • Working closely with Commerce teams to complete incident management process.
  • Training/mentoring new employees on Microsoft systems and processes for the Commerce organization.
  • Leading a shift of analysts to perform daily activities and incident management process with accuracy.
  • Helping a Project Management Operation team with growing processes and increasing efficiency in process.
  • Experience with running basic PowerShell Scripts and creating/managing Visual Studio and IcM.
  • Demonstrated ability to react quickly and perform exceptional during critical/catastrophic events.
  • Ability to thoroughly write email correspondence and error descriptions to internal and external partners.
  • Knowledge to support enterprise level server hardware, OS and Networking.
  • Experience analyzing post incident data for accuracy and meeting Microsoft industry standards to begin a postmortem process.
Feb 2016September 2016

Relationship Manager

Bank of America
  • Perform sales on a daily basis through uncovering client's needs.
  • Key holder to building with expectation of closing and opening facility.
  • Selling and servicing Checking, Savings, HELOCs, Business (referrals/maintenance/opening), Credit Cards, Auto Loans and CD products.
  • Providing world class customer experience to client's that can be measured through a survey metric.
  • Working closely with other sales associates along with tellers to increase daily/weekly/monthly revenue performance.
  • Help coach associates on best practices and client interactions with role playing scenarios to develop deeper employee skill sets.
Aug 2015Feb 2016

Universal Banker

BMO Harris Bank N.A.
  • Performed teller transactions which lead to more client facing.
  • Key holder to building with expectation of running branch when management was unavailable.
  • Selling and servicing Checking, Savings, HELOCs, Personal Lines of Credit, Business, Auto Loan and CD products.
  • Coach and train teller line to increase referral services.
  • Uncover client's needs through building last relationships while working closely with branch partners (Private Client, Investments, and Mortgage).
Feb 2013Sep 2015

Geek Squad - Covert Double Agent

Best Buy
  • Coached/Trained new employees on company branding and best practices for success.
  • Exceeded customer service, sales, and service goals.
  • Worked in-home and online to meet client's servicing needs.
  • Built lasting relationships with clients to increase future business volume.
  • 2+ years of working with technology by repairing, servicing and installing in client's home or via remote access.
  • Worked with store to increase client experience along with building relationship to coach employees on best FMS practices.
  • Remote support achievements: 1.8 average helped clients per hour, 93% over field/remote NPS


Aug 2009November 2012

Associate of General Studies

Yavapai College

Core classes to transfer education to four year university program.

Aug 2005May 2009

High School Diploma

Bradshaw Mountain High School
Generic studies


Ramiro Gomez (Coworker)                                                                                                        (928) 710-8949
Covestic Inc - Incident Management Engineer
Known for 7 Years

Tobias Campbell (Ex-Coworker)                                                                                                     (928) 710-6712
Lendup Manager
Known for 6 Years

Shane Peteet (Close Friend)                                                                                                           (928) 642-8510
Activision Employee
Known for 11 Years