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Work History

2013-062015-05

Supervisor

Mystic Lake Casino
Prior Lake, MN IT Client Systems Supervisor Supervise and provide work direction to IT Systems Analysts and IT Desktop Systems Engineers providing level II escalation support on incidents for all hardware, software, network, and system issues. Manage asset lifecycle and hardware/software standardization. Lead the efforts, using ITIL as a base foundation, for problem management. Collaborate with other departments to reduce incidents through procedural changes. Act as an escalation point for incidents, service requests, and desktop technology changes. Provide analysis for improvements. Anticipate and determine causes of operational delays, and take appropriate action to meet schedules. Maintain 24x7 availabilityto address critical issues. Train, coach, and motivate staff. Provide technical leadership and procedural guidance to team members. Coordinate with management team to establish goals, plans, objectives and priorities that support the organization's technology plan and vision.
2012-042013-06

It Manager

Dell Compellent
Eden Prairie, MN IT Manager, Compellent Storage Manage the day-to-day operations ofthe Copilot Support Engineerteams. Oversee real-time management, staffing level requirements, forecasting and workplace scheduling in call center. Work as guided by general policies and senior management. Select,, lead counsel and motivate teams. Develop and communicate plans/objectives to others. Key Escalation point within the Copilot team for all customer issues. Minnesota Oncology, St. Paul, MN
2006-122012-03

It Manager/hipaa Compliance Officer

Dell Compellent
IT Manager/HIPAA Compliance Officer Develop IT staffing model. Work with staffto ensure competency in all areas ofwork. Create improvement plans as necessary, and coach staffto achieve success. Manage staff meetings, geographic coverage responsibilities, and department initiatives. Grow and organize IT department via staff management and service documentation. Communicate initiatives and timelines to the management team. Collect feedback, and work with upper management to ensure customer expectations are met. Manage and coordinate IT initiatives including large-scale hardware/software rollouts. Direct visiting and local IT personnel to efficiently complete projects and objectives. Provide daily local support to 11 physical locations throughout the metro area. Maintain and document hardware inventory. Create documentation of practices and procedures. Periodically evaluate and enforce HIPAA compliance. 2/3
2000-122006-12

Hardware Technician

Viromed Laboratories
Minnetonka, MN IT Helpdesk/Hardware Technician Maintain, troubleshoot, and repair computer hardware, peripherals, phone, network, and software issues. Maintain system and parts inventory. Prepare reports and logs of all work completed. Assist remote clients via telephone. Riverside Specialties, Wausau, WI
1998-062005-12

Graphic Design/PC Support
Produce original and recreated designs/logos for public organizations. Design, construct, and maintain computer systems used in the office.
1995-091999-06

Lab Consultant

St. Cloud State University, St. Cloud
MN Computer Help Desk/Lab Consultant Troubleshoot computer problems and answer questions overthe phone. Troubleshoot & repair systems on site. Assist students in computer software usage. Teach programs and subjects at varying levels in a classroom setting.

Education

19951999

A.Arts

St. Cloud State University