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Summary

My background includes many years of experience in IT Support & IT Administration across various companies working as an outsourced IT Support Engineer. I have extensive experience in making sure that IT system and business applications are running properly and I possess the communication skills needed to relay complex information about IT issues in easily and understood terms.

I am an excellent worker with good knowledge of the Information Technology industry and have excellent technical skills to make everything run smoother. My personal attributes include excellent interpersonal and communication skills, attention to details and pro-activity. I aspire to reach the top and to set an example to all other IT professionals.

Education

Jan 2000Dec 2004

High School

Hoër Skool Jeugland

Afrikaans Standard Grade

English Standard Grade

Mathematics Standard Grade

Science Standard Grade

Technical Drawing Standard Grade

Woodwork Standard Grade

Certifications

Jan 2004Dec 2004

Matric

South African Department of Education

Matric Certificate










Work History

Nov 2014Present

IT Administrator

STS Holdings

End User Support.

Diagnosing hardware and software problems.

Identify and correct or advise, on operational issues in client computer systems.

Provide User support and technical issue resolution via E-Mail, phone and Remote Desktop Support.

Configuration of equipment to connect to the Internet via modem/DSL Router.

Configure software to connect to Internet application servers.

Using IT Support Request system to document, prioritize, and track requests.

Routine Maintenance.

Maintaining Hosted Exchange mail Domains.

New Domain registration and renewal.

Maintaining File and DC Servers.

Create new User accounts using Microsoft Active Directory.

MAC OSX Support

Installing/configuring new computers.

Setting up of Smart phones, IPhones and Android OS Phones.

Repairing/upgrading PC and Mac hardware and software.

Troubleshooting printers/scanners/copiers.

Undertake the day to day operation of backup systems including rotation of backup tapes.

Infrastructure Support.

Obtain general understanding of OS and application operations related to Clients offered services.

Researching, learning, and evaluating new software.

Documenting Clients systems.

Managing and Maintaining vendor contracts such as Office Automation Contracts.

Network Monitoring and Firewall Setup (SonicWall).

Install and maintain of CCTV.


Mar 2010Nov 2014

IT Support Engineer

Westech Systems

Onsite Support by request of Clients.

Diagnosing hardware and software problems.

Identify and correct or advise, on operational issues in client computer systems.

Provide client support and technical issue resolution via E-Mail, phone and Remote Desktop Support.

Configuration of client's equipment to connect to the Internet via modem/DSL Router.

Configure software to connect to Internet application servers.

Using IT Support Request system to document, prioritize, and track requests.

Routine Maintenance.

Maintaining Clients Microsoft Exchange and Hosted Exchange mail Domains.

Maintaining Clients File and DC Servers.

Create new User accounts using Microsoft Active Directory.

Installing/configuring new computers.

Setting up of Smart phones, iPhones and Android OS Phones.

Repairing/upgrading PC and Mac hardware and software.

Troubleshooting printers/scanners/copiers.

Undertake the day to day operation of backup systems including rotation of backup tapes.

Infrastructure Support.

Obtain general understanding of OS and application operations related to Clients offered services.

Researching, learning, and evaluating new software.

Documenting Clients systems.


Dec 2009Mar 2010

Sales Executive

Incredible Connection

Stock take duties.

Customer care.

Sales duties.

Problem solving.


Mar 2005Oct 2009

Assistant Manager 

Yale Security Point

Updating and setting up of displays.

Ordering of stock.

Stock take duties Inventory.

Banking.

Assist customers.

Customer relations.

Customer care.

Sales duties.

Technical support to customers.

Skills

Windows OS Support

Windows XP, Vista, 7, 8 & 10

Windows Office Application Support

Office 2003, 2007, 2010, 2013, 2016 & 365

MAC OS X Support

MAC OS X Software

MAC Office Application Support

MAC Office Software

Hosted Email Support

Hosted Exchange Support

Pastel Partner & Payroll Support

Software Installation & DB Support

Smart Phone Support

Support on All Smart Phone Platforms - Android, Apple & Microsoft

Printer Support

Install & Maintain

Virtualization

Setup Virtual Environments using Virtual Box & HyperV

Network Management

Network Setup & Management

Firewall Management

Sonicwall Firewall Management

Server Administration

Maintain Server Environments & Insure optimal Performance 

Help Desk Experiance

Managing Incoming Support Tickets & Resolving all Issues in a Time driven manner

More Info

I’m a sharp minded and hard working person, I enjoy working in an environment where there is a procedure to follow and a correct way of doing things .I have good knowledge on Hardware and software, Microsoft Windows XP, Vista,7, 8 & 10. Microsoft Office 2007,2010, 2013, 2016 & office 365. I am exceptionally good with Active Directory & File server Management. I am Service driven, I like a Challenge & I like being productive.

Specialties: Customer Care, Problem solving, Server administration, Microsoft Office 2007,2010, 2013, 2016 & office 365. IT support, Excellent customer service skills, PC Assembling, Microsoft Windows XP, Vista, 7, 8 & 10. Networking skills, Computer Literate Software and hardware support, Desktop/LAN/WAN Support, Good communicator.