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Work experience

Jan 2010Present

Exception Services Team Associate

  • Entered customer information into various databases
  • Performed account lookups and sent reject letters
  • Updated daily spreadsheets
  • Responded via email to client inquiries
Apr 2009Oct 2009

Mortgage Assistant

Sparks/Wells Fargo
  • Maintained accurate and complete customer files
  • Reviewed incoming faxes and directed to appropriate person
  • Disclosed fees on pre-approval loans
Aug 2008Feb 2009

Data Management Processor

  • Entered registrant information into database
  • Verified daily settlements & cash box reports
  • Responded to customer inquiries via e-mail
  • Distributed faxes to appropriate show


Jan 2010Present


University of Maryland University College
Aug 2001May 2003

Frederick Community College