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 Career histroy defined by the ability to ACT. Looks for opportunities and creats solutions. Able to sell with excellent service. Great team player and leader.

  • Expert in Microsoft Products including Outlook, Word, Excel & PowerPoint
  • Proficient in
  • Solved customer escalations
  • Created and implemented Promotions
  • Facilitated team meetings
  • Performed sales simulations with agents
  • Supported call center of over 60 agents
  • Awarded for Innovation

Work experience

Sales Agent

  • Consistant quota attainment. Quota measured in sales/hour
  • Merchandising
  • Oversaw Denim Department which saw a renenue increase.
Oct 2007Present

Inside Sales Specialist


Team Management
  • Interviewed over 100 potential job candidates over the phone and in person
  • Reviewed agent sales activities to ensure all agent goals were achieved
  • Documented agent performance and executed feedback
Team Training
  • Developed and delivered new training
  • Facilitated "Flight Club" open session on product knowledge, sales, and technical abilities
  • Provided on the fly coaching to agents as deemed necessary
  • Consistently hit or exceeded sales targets
  • Prospect new customers and retain existing
  • Adept in managing sales funnel
Customer Service
  • Averaged 92.09% First Call Resolution
  • Partnered with multiple departments to assist customers
  • Carry out needs analysis
Apr 2001Sep 2003

Legal Secretary

Tricia A. Madden, PA
  • Interviewed new clients
  • Created legal documents
  • Conducted legal research
  • Trained new staff
Feb 2000Mar 2001

Money Room Supervisor/Accounts Payable

Levy Restaurants
  • Managed team of six
  • Balanced money room vault and vendor receipts
  • Wrote schedule for agents
  • Enforced company policies






Currently on Dean's List