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Accountability and Ownership

Work experience

Aug 2008Oct 2009

Manager Client Lifecycle & Support

Maple Leaf Foods

  • Manage and monitor the support, deployment, maintenance and upgrade of software applications and desktop infrastructure, including PCs, laptops, operating systems, mobile hardware, Blackberry and peripherals.
  • Develop and implement policies and procedures for hardware standards, lifecycle, procurement and service provision.
  • Manage staff development plans including training and advancement, coaching and mentoring.
  • Manage delivery of combined Infrastructure services for Projects, IT Operations, Architecture/Design proofs of concepts and other business enquiries.
  • Report and track financial management services through reporting and assuring cost recovery where applicable.
  • Intake assessment, triage, and assigning of Requests (support Service Request process).
  • Oversee the provision of end-user services including application software support, client hardware lifecycle and support services.
  • Negotiate and administer vendor and consultant contracts and service agreements.
  • Practice asset management using environmentally friendly recycling and reclamation program for client hardware and peripherals.
  • Prepare budgets, forecasts, capital expenditure requests for client hardware, software and staff development. Currently managing a budget of 10 million dollars, tracking costs and report on cost performance against established budget.
  • Benchmark, analyze, and make recommendations for the improvement and growth of the desktop infrastructure systems.
  • Work with departmental Directors and Managers to review and streamline processes.
  • Manage and coordinate roles and responsibilities for printer and GUI setup for SAP with PMO office, BASIS and security teams prior to each Go Live ensuring timely implementation and successful roll outs.

Achievements

  • Saved $5 million on lifecycle replacement deploying refurbished equipment.
  • Reduced system costs by $51,000 after initiating recycling and reclamation program across Canada.
  • Implemented process improvements achieving robust and reliable IT solutions in office and plant environments.
  • Provided strong leadership, people management and coaching to IT professionals.
  • Created accurate and realistic resource plans that meet approved scope, cost and schedule for high quality projects; exceeding expectations.
20012007

Manager Information Systems

Trizec Canada (now Brookfield Properties)

  • Developed client and business strategy and ensured Company execution meets client and management expectations. Effectively monitored and analyzed program performance.
  • Negotiated and managed contracts to provide business support services,
  • Supervised and managed technical/help desk staff, managed corporate wide end user and technicians' training programs.
  • Spearheaded various new technologies and upgrade projects, management and tracking of budgets, authorized hardware/software purchases and set up service level agreements and contracts with external vendors for IT hardware/software service support.
  • Provided value added solutions for client business, developed program and client level strategies to improve and grow relationships profitably.
  • Project managed a cross functional team of IT analysts and development staff in solution development, integration and deployment efforts. Coordinated the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that were used at management and executive levels for funding and scope decisions.
  • Spearheaded the implementation of the Blackberry project
  • Planned and coordinated IS Conferences across North America.
  • Outsourcing and Client Relationship.
  • Web Development (Designed and rebuilt a new website for the Canadian corporate office),
  • Managed IT team members on the implementation of various desktop and server migration projects.
  • Re-designed a new LAN/Telecommunication room due to downsizing, while maintaining all the existing applications required for day-to-day operations and procedures.
  • Ensured adequate redundancy of critical systems and devices.
  • Supervised and managed daily checklists of system health and integrity; current Virus protection on all workstations and servers; daily backups on all servers and monitor quality of backup and restore procedures and practices.

Achievements

  • Produced $1 million in annual savings through technology contract management.
  • Decreased expenses 45% to 60% by renegotiating data and voice contracts through formal RFP process.
  • Designed and rebuilt Canadian corporate website, bringing it in-house, producing a 99% cost savings.
  • Reorganized workflow priorities to ensure adequate redundancy and security of critical systems and devices.
  • Led cross functional teams through coordination of comprehensive business cases.
  • Supervised system integrity, security and stability on workstations and servers.
19962000

Project Manager

TrizecHahn Corporation

  • Provided high-level support, direction and guidance to manage, recommend, support, train, and deliver IT solutions to all senior management and end users. Successfully managed the implementation below contractual budget and other responsibilities included: process discovery analysis; configuration analysis and setup; data analysis, transformation and migration; external interfacing; financial integrity; installation; full system and mock-parallel testing; complete user-training of the system and procedures.
  • Coordinated and communicated TrizecHahn IT standards with all internal and external customers.
  • Focused on customer satisfaction, user support and managed projects to completion.

Achievements

  • Delivered successful complex IT project launches, and roll outs to 2500 end-users.
  • Identified process improvements to complete projects on time and under budget.
  • Developed comprehensive training programs that led to improved team capabilities.
  • Negotiated pre-launch deal with Research in Motion (RIM) securing competitive advantage by enabling company leadership to communicate in various time zones using BlackBerry technology.

Skills

Quality Assurance Methodology
Infrastructure Development
End-User Requirements
Business Systems Deployment
Policies & Best Practices
Organizational Development
Team Building & Leadership
Vendor Management & Negotiations

High Performance

Capabilities

Executive Profile

Certifications

Certified Novell Administrator 4.11

Novell Netware
Apr 2008Present

ITIL V3

ITIL V3 Foundation

Testimonials

"Christine communicates openly, forcefully, and effectively to ensure timelines and objectives are met seamlessly.

She is able to maintain a high level of output without sacrificing quality and welcomes challenges."

Senior Director Infrastructure

"Christine dramatically improves process, customer service levels, and morale in her teams."

Director Systems & Risk Management

"Christine's management style is very positive and allows me the freedom needed to excel at my job and most importantly it makes me want to work hard for her not just the company."

Client Support Analyst

"Christine is an outstanding individual, highly motivated with the highest moral and ethical standards.  A keen intellect; unflagging enthusiasm and energy; a genuine willingness to work with and help others.  She takes the initiative to come forward with new and innovative ideas.  Christine is without a doubt the most resourceful, the most able and the most results-oriented person I know."

Executive Assistant

Sample projects - Financial Services/Investment and Related Sector

  • Spearheaded and managed a wide range of large-scale technology infrastructure projects to accommodate mergers, acquisitions, and downsizing from start to finish; successfully integrated operating systems, telecommunications, service providers, and staffing on schedule and within budget.
  • Established a global technology training strategy, corporate protocol and standards, and partnership agreements, which significantly streamlined technical training initiatives, enhanced use of training budgets, and ensured appropriate development for all levels of staff.
  • Negotiated a highly effective partnership with Research In Motion and service providers; as an early adopter of the RIM BlackBerry established the pre-launch for executive board and leadership team which enabled them to communicate and be connected in various time zones conveniently well ahead of industry standards.
  • Oversaw a formal review and completely revamped the organization's telecommunication vendor agreements, guidelines, and security; recouped full credit for $114,000 in fraudulent charges and reduced overall monthly billings by 60%.
  • Revamped and rebuilt the corporate website, redesigned the online branding, and automated alerts to shareholders and investors, upgrading the business presence on a minimal budget while slashing virtually all website hosting costs.
  • Streamlined functions, instituted surveys and metrics, and improved service levels for a 24x7 data centre with a North American user base of 2500; ensured that staff was adequately trained for 1st to 3rd level support.

Objective

High-performance Senior IT Manager with 15 year's experience leading and implementing technical infrastructures within multi-million dollar businesses. Eliminating redundancies, consolidating contracts, evaluating, testing, and deploying system development life cycle (SDLC) to secure winning technology solutions for market leaders. Collaboratively clarifies roles and expectations building powerful, autonomous teams. Leverages negotiating power and establishes vendor agreements providing top service levels with aggressive cost reductions.  Strong managerial experience handling multiple priorities with major strengths in communication, managing SLAs, project planning, organizational development, business analysis, tracking IT budgets and management of IT policies and procedures. Proven ability to create alignment between IT and the business, ensuring a trusting relationship is developed.  Highlight benefits of IT to solve business issues while delivering applications and infrastructure within budget and on time.  An inspiring leader who leverages technology and motivates her teams to perform better.

Targeting IT Management Positions

Leveraging Technology.  Motivating Performance.[email protected]Christine Gomes combines technology expertise, business knowledge and people management talent to deliver cost-effective business solutions. Driven to win, with a passion for delivering efficient and accessible technology, Christine leverages technology and motivates performance to gain competitive advantage. This high performance IT executive plans, deploys, and directs technology infrastructure projects for multi-million dollar, market-leading businesses. As a collaborative leader, Christine is well respected by her employees, and seeks out opportunities to continually improve her surroundings by creating learning environments that develop tomorrow's leaders.Some highlighted accomplishments include:

  • Saving $5 million on lifecycle replacement costs by deploying refurbished equipment.
  • Reducing system costs by $51,000 after initiating recycling and reclamation program across Canada.
  • Providing strong leadership, people management and coaching to IT professionals.

Areas of expertise include:

  • Technology Leadership
  • Strategic Vision & Planning
  • Infrastructure Development
  • Security & Stability
  • Policies & Best Practices
  • End-User Requirements
  • Strategic Deployment
  • Team Building & Leadership

CHRISTINE GOMESInformation Technology Executive and Senior Manager of Infrastructure[email protected] Targeting IT Management positions.