Gamification Program: Moved 36k monthly transactions to the online portals resulting in a 670k return on investment.
Motivated, results-driven Instructional Designer with over eight years experience specializing in experiential and blended learning solutions for new hire and continuing education programs for adult learners. Strengths include project management, needs analysis, planning and implementing workplace training programs, online content development, and building cross-functional relationships. Created training programs which yielded a 670k return on investment, 10% decrease in average processing time, and resulting in new hires achieving the top 10% of employee stack rakings.
Responsible for completing needs analysis, design, development, and learning effectiveness results to drive strategic business initiatives for Fortune 500 and Government accounts.
Responsible for the Fortune 500 and Government accounts' customer experience associated with commerce and account maintenance transactions. Partnered with functional and operational teams to provide advanced training support on performance opportunities.
Served as the subject matter expert for all levels of the organization to improve operational policies. Provided customer service and technical support for consumer voice and data products.
Currently in the process of completing my MBA with a concentration in Project Management.