Summary

Motivated, results-driven Instructional Designer with over eight years experience specializing in experiential and blended learning solutions for new hire and continuing education programs for adult learners.  Strengths include project management, needs analysis, planning and implementing workplace training programs, online content development, and building cross-functional relationships.  Created training programs which yielded a 670k return on investment, 10% decrease in average processing time, and resulting in new hires achieving the top 10% of employee stack rakings.

Work History

Work History
2013 - Present

Consultant Learning & Development

Verizon Wireless

Responsible for completing needs analysis, design, development, and learning effectiveness results to drive strategic business initiatives for Fortune 500 and Government accounts.

  • Create a variety of blended learning solutions, using Flipped Classroom, Virtual, and Self-directed methods.
  • Measure learning effectiveness results by analyzing trends in assessment scores, tracking tool utilization, and creating training ROI.
  • Develop project plans by discovering training needs and identifying, assessing, and prioritizing potential risks to minimize scope creep and maximize results.
2007 - 2012

Account Services Coordinator

Verizon Wireless

Responsible for the Fortune 500 and Government accounts' customer experience associated with commerce and account maintenance transactions. Partnered with functional and operational teams to provide advanced training support on performance opportunities. 

  • Created job specific trainings to improve performance opportunities which resulted in a 10% decrease in average processing time.
  • Produced and published over 100 policies and procedures on the company intranet.
  • Constructed project plan to migrate over 400k wireless lines on 3G private networks to 4G private networks on the Fortune 500 and Government accounts.
2002 - 2007

Coordinator

Verizon Wireless

Served as the subject matter expert for all levels of the organization to improve operational policies. Provided customer service and technical support for consumer voice and data products.

Education

Education
2012 - Present

Masters of Business Administration

Strayer University

Currently in the process of completing my MBA with a concentration in Project Management.

1998 - 2002

Bachelors of Business Administration

Robert Morris University