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Work experience

Aug 2014Present

Lyft Driver

  • Picking passengers up from designated locations and driving them to their desired destination.
  • Providing excellent Customer Service
Oct 2013May 2014

Customer Service Representative

Aerotek Temporary Employment Agency
  • Assisted Members and analyzed their health insurance claims.
  • Preformed cancellation reinstatements of insurance policies.
  • Handled Escalated inquiries and resolved issues with insurances policies.


Jul 2012Feb 2013

Customer Service Representative

Sunrise Media Partners
  • Outbound calling to offer educational programs to customers.
  • Utilized specialized selling techniques  
Nov 2008Jun 2012

Customer Service Representative

TeleTech Holding Corporation
  • Provided world class customer service to inbound callers.
  • Resolved issues with fraud and invalid charges on member’s credit cards.
  • Analyzed credit account for credit limit changes.
  • Up-sold products to members based on their needs.
Aug 2007Dec 2008

Inventory Auditor

  • Inventoried merchandise at local businesses.
  • Managed up to three Inventory Specialists.
  • Gave an accurate counting of excising Inventory.

Compiled the inventory totals in RGIS Data-Base after each inventory


Jan 2010May 2015

Associates in Business Technology

Ozarks Technical Community College


  • Team Building and Personnel Development
  • Proper management of time and resources
  • Providing world class in customer service
  • Contributing to a positive work environment
  • Accurate inventory control
  • Efficient accounting of money, time, and labor
  • Creating attractive retail displays.