Download PDF

Work experience

2015Present

Senior Director, Client Services - Population Health

Truven Health Analytics
20112014

Director, Client Services -          Health Information Exchange

Truven Health Analytics

Developed client management processes for new HIE business segment including deliverables management including payment milestones and client project status including contractual obligation reporting Created over ten(10) HIE training courses and user guides Co-developed client environment management processes including release processes, ongoing maintenance process Collaborated with experts from across Truven to develop HIE and client specific security documents, security audits, In conjunction with Product Support, created HIE specific support procedures and documentation Developed HIE metrics to fulfill client Service Level Agreements as well as additional management metrics to observe and manage the health of the HIE's Successfully launched and managed two of the four current state HIE customers with contributions to staff and client implementations for other clients.

20092011

Director, Client Services-Strategic Accounts

Truven Health Analytics
Director, Client Services-Strategic Accounts Managed multidisciplinary service delivery team providing support to large health system clients including directly supporting University Health System Consortium(UHC) Lead state data services team covering six state programs and over 600 hospitals Expanded client community to create more active networking opportunities for all clients including onsite and web based educational events and online community of over 19, 500 clients
20072009

Director, Client Services

Truven Health Analytics
Director, Client Services Clinical Coordinated renewal at risk program for $12M product line at high risk of loss and executed to retain over 90% of clients
20062007

Client Service Manager-Clinical

Truven Health Analytics
Client Service Manager-Clinical Responsible for providing service coordination including training, analysis, and consulting to over 100 hospital clients for clinical quality and clinical benchmarking.
20002006

Coordinator, Clinical

Lakeland Regional Medical Center
Lakeland, Florida Coordinator, Clinical Decision Support Developed a Clinical Decision Support enhancement program to initiate and/or improve physician reporting, utilization/resource management analysis, clinical path/protocol monitoring and the integrated utilization of data from the major decision support systems Installed charge master compliance system in conjunction with responsibility for CDM rate setting and strategic revenue management and compliance Implemented contract management modeling system eliminating billing staff manually posting contractual allowances and allowed for enhanced reimbursement analysis and revenue capture Responsible for coordination and oversight of capital budget process
19981999

Coordinator, Continuous Improvement

Nichols TXEN
Birmingham, AL Coordinator, Continuous Improvement Designed and developed an information system to support provider enrollment functions which facilitated more timely receipt of revenues for physician clients Facilitated CI team which redesigned business process that reduced turnaround time, improved client satisfaction and revenue generation for records handling
19971998

Director, Clinical

Baptist Hospital Pensacola
Pensacola, FL Director, Clinical Resource Management Facilitated intense clinical resource management effort focused on utilizing multiple modalities to reduce clinical expense and enhance revenue Developed physician report card in conjunction with key medical staff members to facilitate physician resource management Member of satisfaction leadership team and led physician satisfaction program creating new methods to engage with medical staff and enlist their involvement in patient satisfaction initiatives
19921996

Coordinator, Performance

Our Lady of Lourdes Regional Med Center
Lafayette, LA Coordinator, Performance Improvement Developed and implemented an integrated performance improvement program for the organization and coordinated two successful Joint Commission Surveys Facilitated team that implemented changes in clinical resource utilization resulting in multi-million dollar a year savings and project received a VHA Leadership award
19901992

Assistant Director

Acadiana Tumor Registry
Lafayette, LA Assistant Director Responsible for auditing new case abstraction, overseeing annual patient follow-up documentation and analytic reporting Managed the transition from paper based to electronic registry for more than 30, 000 cases REFERENCES Available Upon Request.

Education

20042007

M.B.A

Florida Southern College

Masters in Business Administration

19851990

B.S.

University of South Louisiana

Bachelors of Science, Health Information Management
Internship - Parkland Memorial Hospital, Dallas, TX

Text Section

Text Section

Portfolio